Track Descriptions

Track Co-Chairs:

  1. Professor Fiona Rohde, University of Queensland,

Track Description:
The Accounting Information Systems track highlights research that focuses on the link between accounting and information systems, including topics that range from IT governance to interorganizational information systems and draws from a variety of disciplines like accounting, psychology, sociology, cognitive science, behavioral science, economics, politics, computer science, and information technology. The track considers papers from all research methods, including design science, behavioral, and archival.

Minitrack 1: General Accounting Information Systems

Sumantra Sarkar (

Accounting information systems (AIS) research focuses on the link between accounting and information systems. It includes topics that range from IT governance to interorganizational information sharing. The General Accounting Information Systems mini-track includes any and all topics in the field of AIS that are not included in the other more specialized mini-tracks. Suggested topics include systems integration, value of information systems, and global AIS and case studies.

Minitrack 2: IS Control, Audit, Reporting, Enterprise IT Governance and Security for Compliance Management 

Alec Cram (

This mini-track focuses on the role AIS plays in capturing and storing transactions, ensuring their accuracy, timeliness and validity, and satisfying the organization’s legal and regulatory requirements. The track also addresses the subset of IT activities associated with fulfilling external regulatory or ethical obligations. Appropriate topics include (but are not limited to) continuous auditing, auditing end user systems, internal audit, COSO, CobiT, AS5, forensic auditing, data mining/business intelligence, querying, ebXML, XBRL, AIS use, data ambiguity, Enterprise IT governance structures for effective compliance management, Enterprise compliance risk assessment and compliance risk management, Information assurance prioritization and strategy, Establishing auditable trust models for securing electronic commerce, Valuation of information assets for security assurance resource optimization, Budgeting for and cost effective management of information systems associated with governmental regulations, Successful and unsuccessful compliance management via automated, and Shared information, interorganizational trust models and policy ontologies for compliance management.

Minitrack 3: Accounting Information Systems: Models, Designs, Implementation, and Big Data

Alastair Robb (

This mini-track is focused on the role that AIS plays in creating models to help better store, share information, reengineer, process and represent the organization’s resources, events and agents including the impact of big data. This mini-track is intended to promote research on the different data and process models for AIS. Appropriate topics for this mini-track include (but are not limited to) AIS design, Ontologies used for representation of AIS, Object Oriented databases for AIS, Items-Agent-Cash (IAC) Model, UML for modeling of AIS, AIS Architectures, Reengineering of legacy AIS into ERP systems, XBRL databases modelling and design, AIS using blockchain or distributed ledger technology, Resource-Event-Agent (REA) models, data models, Information sharing of AIS with supply chain systems, enterprise systems modelling, interorganizational information sharing, risk management, privacy, data analytics and data relevance.

Minitrack 4: Problems in Financial Information Technology

Gary F. Templeton (
Brian Blank (
Andrew S. Miller (
Martin Kang (
Ted Lee (

We see three emerging topics in financial information technology (FIT) research: technology (“Fintech”), analytics, and messy data. Financial technology (“Fintech”) refers to new ways for improving and automating services using applications on a variety of hardware platforms. More recently, Fintech developers have pushed the boundaries of portability and AI and are responsible for supporting the traditional financial and banking industries as well as recent pushes in crypto-currencies (e.g., “bitcoin”). Financial analytics involves procedures employed for prediction, forecasting, performance ratio and value analyses, cluster analyses, dashboards, content analyses, and other methods aimed at supporting financial decision making. The messy distributional characteristics (e.g., inflated frequencies, non-normality, negative denominators, among others) of financial data stored in long standing archives (e.g., Compustat and CRSP) continue to impede progress in research and practice. The goal of this mini-track is to promote a better understanding of these critical issues and their solutions.

Track Co-Chairs:

  1. Ryan Wright, Associate Professor, Virginia,
  2. Andreas Eckhardt, Professor, German Graduate School of Management & Law,
  3. Hamed Qahri-Saremi, Assistant Professor, DePaul University,

Track Description:
The extant diffusion and adoption literature has improved our understanding of how IT is utilized by individual, group, and organizational. In turn, we now have keen insights into relevant topics such as digital innovation, digital business models, and factors that affect IT implementation, to name a few. With the digital economy now widespread there is still much work to be done in many exciting new areas. We need to investigate the potential of new innovations, while also examining downsides of
diffusion and adoption. Issues such as IS misuse, obsessive addiction, technostress, information overload all have become important areas to investigate. This track seeks to attract research that theoretically and/or practically can provide valuable insights to the adoption and diffusion of innovation IT at the individual, group, organizational, industry, or societal levels. This can include the use of all type of methodologies to explore different types of IT innovations.

Minitrack 1: Design Factors and Technology Adoption

Zhaojun Yang (
Ying Wang (

Numerous design features are emerging to enhance user experiences with new information systems, especially web-based and mobile applications. Their effects, however, may not turn out to be exactly as expected. For example, the features related to interactivity and personalization may interact with each other. Currently, there is a lag between academic research and industrial practice. It is expected that theoretical discussions and empirical studies may yield deeper insights and provide theoretical and practical guidelines. We solicit expositions and investigations of both qualitative and quantitative natures. Analyses at different levels (individual, group, organizational, societal, and cultural) using a variety of methods (e.g. survey, case study, ethnography, big data analysis etc.) are all welcome. Topics to be discussed include, but are not limited to, the design and adoption of cloud-based systems, mobile applications, wearable devices, social platforms, enterprise systems, and so on.

Minitrack 2: Adoption and Use of Immersive Systems

Qiqi Jiang (
Chih-Hung Peng (

Immersive systems can enhance the user’s perception of reality and alter their behaviour and IT use. The immersive system has been widely used in various practice, such as digital learning, organisational training, digital marketing, fitness technology, and computer/video games. The immersive technology include such categories as virtual reality (VR), augmented reality (AR), mixed reality (VR/AR), and interactive storytelling et al. To better understand the role of immersive system and technology in IT use and adoption, this track sets out to invite high quality research on immersive systems. We welcome research using a variety of methodologies, and at any level of analysis, such as quantitative method (experimentation, survey, and analysis with observational data etc.), case study, theory development, and design science etc.

Minitrack 3: Adoption and Diffusion of Ambivalent Information Technologies 

Isaac Vaghefi (
Shamel Addas (

Ambivalent Information Technologies (IT) are technologies that have the potential to both benefit and harm individuals, organizations, or society. Ambivalent IT includes a wide range of IT, such as smartphones, emails, social media technologies, wearables devices, big data technologies and artificial intelligence that despite providing significant benefits can overload individuals, undermine their sense of autonomy, cause security, privacy intrusion, or discrimination issues among others. In this way, ambivalent IT can elicit mixed attitudes and markedly different behaviors and outcomes for adopters and users. Accordingly, this mini track call for further research on the antecedents, processes/mechanisms, outcomes, and issues/challenges related to adoption and use of ambivalent IT and the potential impacts on various stakeholders (e.g. users, organizations, or society). It also invites research that provides suggestions to avoid or remedy the dark side and promote the bright side of ambivalent IT use.

Track Chair:

  1. Thomas F. Stafford, J.E. Barnes Professor of Computer Information Systems, College of Business,
    Louisiana Tech,

Track Description:
This track serves as the nexus of converging interests for researchers in the field who might have specific interests in topics not easily reconciled with existing mainstream SIG-based AMCIS Tracks. We will be specifically interested in research that might not find good fit with mainstream areas of information systems research, and we also welcome methodological plurality, with explicit interests in innovative, provocative, and experimental approaches to both topical and methodological coverage.

To that end, this track serves as the primary point of contribution and subsequent publication of innovative research on information systems across a wide range of topic areas, particularly those topics not addressed by other tracks. This track showcases unique and leading edge regarding the state, practice, antecedents and consequences of management information systems as a field of practice, as an artifact of business and its processes, and as a scholarly field of endeavor.

We welcome minitracks within this general track structure, welcoming any forward-thinking and unique views of information systems. We can also serve as a nexus for mini-tracks affiliated with emergent AIS Special Interest Groups that have not yet found specific conference affiliations for development and evolution.

As a thematic notion, our proposed track title of “Advances in Information Systems” is consistent with the mission and focus of the IS journal to which we intend to provide journal publication opportunities.

Minitrack 1: General Topics

Benoit Aubert (
Wynne Chin (
Guy Paré (

The General Topics minitrack is intended for papers written by other track chairs who cannot submit a paper to their own track. We also may accept papers from authors who are unable to find a suitable AMCIS track for submission. Ideally we look for papers that break new ground and have exciting implications. Thus, we are open to all topics and methodologies outside the other tracks. Please check the detailed descriptions of other tracks before submitting to this track.

Minitrack 2: Enterprise Systems – Integration and Transformation Challenges in the Era of Digitalization: Managerial and Technological Perspectives

Christian Leyh (

Enterprise systems (ES) are extremely complex software packages designed for integrating data flow across an entire company. Over time, ES have expanded to include more and more areas of an organization’s operations, and have extended beyond organizational boundaries to support inter-organizational activities. Despite many efforts towards system consolidation in the past current developments result in quite heterogeneous and complex software landscapes consisting of different software system types and components. With powerful end user tools and emerging disrupting technologies (like cloud computing, financial technologies (FinTech), internet of things (IoT) and service oriented architecture (SOA)) at hand managing these landscapes that encompass totally different strands of technology becomes even more demanding.

This minitrack aims to discuss various facets and characteristics of ES transformation in the light of digital disruption and the resulting integration challenges caused by new technologies such as cloud computing, IoT or FinTech. Therefore, we invite papers (empirical and theoretical) that examine those topics from technological, organizational or managerial perspectives.

Minitrack 3: Civic and Democratic Processes in Digital Age

Vikas Jain (

The emergence of technologies such as smart devices, social media, or Internet of Things (IoT) has redefined how citizens engage in civic and democratic processes. With the potential to influence millions of people across the world, such technologies have not only enabled new ways to engage people in civic processes but have also posed challenges to governments across the world in ensuring that citizens are appropriately informed.

The objective of this mini-track is to provide a forum for discussion and presentation of original research highlighting role of such technologies in shaping the technical, organizational, managerial and socio-economic aspects of civic and democratic processes. We seek to invite papers that identify emerging frameworks of democratic engagement and highlight the opportunities/challenges posed to governments across the world. We seek papers from a theoretical, conceptual, or empirical perspective to set the stage for future research direction.

Minitrack 4: eBusiness and eCommerce Digital Commerce

Dr. Hans-Dieter Zimmermann (

This minitrack serves as a forum for the presentation and discussion of new and innovative approaches of business models for coping with the challenges of the digital economy as well as digital transformation. We consider an economy based on the digitization of information and the respective information and communication infrastructure as digital economy. These developments are creating and are requiring new types of business models. Value creation structures as well as processes will be transformed radically, new types of products and services are emerging. Therefore, this minitrack addresses all topics concerned with innovation, analysis, design, development, implementation, testing, and control of future business models for the creation of economic value in the digital economy from a communication, organizational, business, economic, and managerial perspective applying a theoretical, conceptual, or practical approach.

Track Chair:

  1. Don Heath, Assistant Professor, University of Wisconsin Oshkosh,

Track Description:
The purpose of this track is to provide a forum for academics and practitioners to identify and explore the issues, opportunities, and solutions using Artificial Intelligence, computational ontologies, data driven IS, and intelligence related to business and systems including the social web, intelligent systems design, implementation, integration and deployment. An increasing number of artificial intelligence-based systems are being developed in different application domains employing a variety of tools and technologies. This track is intended to increase cross-fertilization of ideas from these areas, share lessons learned and stimulate areas for further research.

Minitrack 1: Promises and Perils of Artificial Intelligence and Machine Learning: Disruption, Adoption, Dehumanisation, Governance, Risk and Compliance 

Valeria Sadovykh (
David Sundaram (
Gabrielle Peko (

In the last decade, Artificial Intelligence (AI) and Machine Learning (ML) have developed from peripheral technologies to dominant drivers of innovation. They are routinely used to recognize images; parse speech; respond to questions; make decisions; and replace humans.

Given that AI and ML tools are becoming a part of our everyday lives, it is critical that researchers and practitioners understand their state of art, adoption and influence. Improperly deployed AI and ML tools can violate privacy, threaten safety, and take questionable decisions that can affect individuals, organizations and ultimately society.

This minitrack will focus on the promises and perils of AI and ML with a particular focus on (a) adoption, (b) disruption, (c) potential dehumanisation, and (c) governance, risk and compliance mechanisms required to protect and enhance human wellbeing. We welcome wide-ranging papers with qualitative and quantitative orientations; with theoretical and practical contributions; from personal, organizational and societal perspectives.

Minitrack 2: The Dark Sides of AI

Lin Xiao (
Xiao-Liang Shen (
Jian Mou (
Xusen Cheng

Development and utilization of AI has been gaining increasing momentum during the last few years. It has become a critical component of doing business in a number of industries, such as finance, healthcare, manufacturing, retail, supply chain, logistics and utilities. Regardless of the numerous opportunities that AI offers, there are undoubtedly plentiful dark sides of AI that present enormous risks for individuals, communities, organizations and even whole societies. Therefore, considering the ubiquitous use of AI in industry and society today, the significant negative or detrimental consequences of AI remain to be examined and are worthy of further research attention. We thus organize this mini-track and encourage the potential authors to address this important but so far largely neglected topic – the dark sides of AI. Empirical research adopting qualitative or quantitative research approaches are welcome.

Minitrack 3: Artificial Intelligence and Intelligent Systems

Dr. Stefan Kirn (
Vijayan Sugumaran, Professor of MIS, Oakland University, ( )

Artificial Intelligence and Intelligent Systems are experiencing a resurgence. Significant progress has been made over the last few years in the development of machine learning, and computational intelligence techniques such as bio/nature-inspired computing, deep learning, and cognitive computing. Similarly, there is an upsurge in the application of AI technologies and multi-agent systems in a variety of fields such as electronic commerce, internet of things, computer vision, natural language processing, speech and voice recognition, and healthcare. While research on various aspects of artificial intelligence is progressing at a very fast pace, this is only the beginning. There are still a number of issues that have to be explored in terms of the design, implementation and deployment of AI applications and multi-agent systems. This mini-track provides a forum for sharing cutting edge research in AI applications and their implications on organizations.

Best papers from this mini-track will be fast tracked for publication in a special issue of International Journal of Intelligent Information Technologies (

Potential topics include but are not limited to:

• Artificial Intelligence and big data analytics
• Deep Learning and Machine Learning algorithms and implementations
• Internet of Things and AI applications
• AI and Cloud Computing
• Computer Vision and Image Processing
• AI and Deep Learning applications in Healthcare
• Text Analytics and Natural Language Processing
• Cognitive IoT autonomous vehicles
• Neural Networks, Fuzzy Logic and Machine Learning Applications
• Bio and Nature Inspired Computing
• Evolutionary Computation
• Hybrid Learning, and Deep Learning applications
• Computational intelligence systems in healthcare, energy management, smart grids, mobile networks, internet of things, sensor networks, cloud computing, transportation systems, etc.
• Computational intelligence, analytical modeling, and simulation for big data analytics
• Computational Methods in Context Aware Web Systems
• Computational intelligence applications for Business Intelligence and decision making
• Application of intelligent agent and multi-agent systems in different domains
• Distributed Intelligent Systems
• Agents and web data mining
• Multi-agent technology and grid computing
• Architectures, environments and languages for e-commerce agents
• Automated shopping and trading agents
• Agent-based auction, negotiation and decision making
• Agent driven interoperability and distributed decision support
• Software agents and knowledge management
• Agent-based Business Analytics
• Business Intelligence and multi-agent systems

Minitrack 4: Artificial Intelligence, Machine Learning, Automation and Digital Transformation

John Erickson (
Keng Siau (

The world is in the midst of a digital transformation. Businesses are no exception. Artificial Intelligence (AI) related technologies have impacted the way business is conducted, specifically in the areas of machine learning, automation, robotics, analytics, statistical analyses, and a variety of big data-related topics. The purpose of this mini-track is to provide a venue and forum for researchers involved in basic discovery investigations, applied research investigating business phenomena, and tool or platform development associated with large data sets for machine learning or other AI-related areas.

Minitrack 5: Customer Experience and Organizational Intelligence

Gaurav Bansal (
John Muraski (

Increasingly, organizations are interacting with current and potential customers across a plenitude of IT-mediated “touch points”. Consequently, coordinating strategies will likely dominate management thought in the near and intermediate term as the number and variety of these “touch points” continues to expand. Effective strategies will rely on quality practitioner and academic research on a variety of issues, such as how to: differentiate user experience across points of interaction, increase reach to the consumer, improve conversion rates, sustain consumer loyalty, manage the global and the local experience, etc. The end customer is at the focus, with various technologies, devices and networks facilitating seamless computing, communication, collaboration as well as commerce related functionalities to the end users. This is made possible by embedding data, sensors, controllers, and other devices into the physical and virtual
spaces of human beings thereby facilitating seamless interactions and co-engagement between the end customer and the organization.

Minitrack 6: Ontologies and Information Systems

Aurona Gerber (

A computational ontology is described as an artifact that captures domain knowledge and context using a standardized, computerized language. Ontologies are particularly relevant for modern information systems (IS) because of the IS requirements such as the capturing and representation of contextual knowledge, the re-usability of knowledge, the integration of heterogeneous systems, interoperability and internationalization. This mini-track aims to provide a platform for IS researchers and associated disciplines with an interest in computational ontologies. We therefore encourage submission of original research papers on any aspect of ontologies within information systems, both theoretical and applied. Topics of interest include the application of ontologies and conceptual modelling, semantic technologies such as the W3C languages (OWL, RDF(S)) and associated technologies (such as querying, reasoning and reasoners) within any information system context. We are particularly interested in papers that explore ontologies given new technological phenomena such as disruptive technologies, big data, artificial intelligence and robotics, digital twins and the 4th industrial revolution.

Topics of interest include, but are not limited to:
• Ontologies and conceptual modeling in IS
• Semantic applications within information systems
• Ontology-driven information systems
• Semantic-based systems architecture
• Ontology integration and ontology systems integration
• Meta-data, tagging and folksonomies
• Ontology querying and reasoning
• Ontology reuse
• Ontology engineering
• Specialized domain ontologies (e.g. enterprise ontology)
• Ontology tools and technologies
• Ontology-driven systems development and systems development methodologies
• Upper, domain and application ontologies
• Emerging ontology applications (e.g. in big data, artificial intelligence, robotics, digital twins, 4IR and platforms companies)

Track Co-Chairs:

  1. Emre Yetgin, Assistant Professor of Information Systems, Rider University,
  2. Cindy Riemenschneider, Professor, Holder of Helen Ligon Professorship in Information Systems,
    Baylor University,
  3. Bob Otondo, Associate Professor, Mississippi State University,

Track Description:
Human cognition deals with how we know and make decisions, through processes including reasoning, perception, and judgment. The future of the Information Systems discipline will continue to involve human cognition as systems are increasingly used to meet social and business needs in innovative
settings. Understanding human cognition is a critical component to the successful design, implementation, and use of information systems. The questions of interest relevant to this track focus on IS problems in terms of the processes of knowing and making decisions. This track solicits research investigating the widest variety of cognition, including but not limited to: situated, shared, social, distributed, and team cognition; group and individual decision support systems; cognitive aspects of business analytics and intelligence; problem-solving; knowledge-sharing & -management; cognitive
perspectives on IS design, use, and development; human-computer interaction or human factors; and research methods to investigate cognitive issues in IS. We welcome qualitative, quantitative, experimental, and case study research and research-in-progress.

Minitrack 1: Human-Robot Interactions in Information Systems

Sangseok You (
Lionel Robert (

This mini-track aims to enhance our understanding of human-robot interactions in an emerging area in Information Systems. This mini-track seeks to solicit submissions from a range of topics pertaining to the cognitive and behavioral aspects of interactions with robots and artificial intelligence (AI) and their corresponding outcomes. This includes empirical studies and conceptual frameworks which seek to theoretically advance our knowledge of the topic.

Topics of interest include, but are not limited to, the following:
• Promoting the performance of individuals, teams, and organizations working with robots
• Adoption and appropriation of robots
• Empirical studies examining cognitive, psychological, emotional, and social aspects in human-robot collaboration
• Theoretical frameworks for human-robot interaction
• Case studies on human-robot interaction
• Design implications for robots in the workplace and home
• Work practices which focused on human-robot collaboration
• New methodological approaches to studying human-robot interactions

Minitrack 2: Exploring Human Cognition Surrounding Artificial Intelligence Systems

Yulia Sullivan (
Samuel Fosso Wamba (

The use of artificial intelligence (AI) and machine learning is occurring in a wide range of solutions and applications. While algorithms are necessary for the development of an artificially intelligent system, they are not sufficient. Understanding human interaction with the system is the key to develop an AI system that looks and behaves like humans. Although the field of AI is dominated by engineers and computer scientists, more research is needed to understand how humans respond to and interact with AI systems. One way to achieve this is by studying AI from the human cognitive perspective. By understanding the cognitive processes underlying our relationships with AI systems, we can construct and develop better theoretical models and provide design implications for AI systems. To help increase understanding about this topic, we invite submission of research focusing on the cognitive aspects involved in the interaction between humans and AI systems.

Minitrack 3: Creativity and Design Thinking in Cognitive IS Research

Jia Shen (

This mini-track explores a broad spectrum of research at the intersection of people, technology, and problem solving from a cognitive perspective, and tackle issues related to creativity, design, and decision making. Topics of interest include the following:

• Creativity and design surrounding emerging technology, such as IoT, smart devices, virtual/augmented reality, autonomous vehicles, drones, 3D printing, etc.
• Creativity and design in data analytics, including big data analytics, problem solving, and visualization tools.
• Cognitive research in Service Design, including design thinking applied in design of interactive systems and services.
• Creativity and team cognition, including design of collaboration systems from cognitive research perspectives.
• Cognition and design of products and services in digital wellbeing, including user motivation, decision making, information overload, as well as design and evaluation of products and services affecting individual’s wellbeing in the digital age.

Track Chairs:

  1. Emmanuel Monod, Shanghai University of International Business and Economics,
  2. Katia Passerini, St. John’s University, New York, USA,

Description of Track:
This track intends to gather researchers and doctoral students who conduct research related to the role of culture in IS. “Culture in IS” refers to at least 4 meanings: national cultures, corporate and organizational culture, Internet culture, and cultural industries. National culture; refers to the effect that national, regional or ethnic cultures may have on the use of information systems, especially online behavior on social media or buying behavior on e-commerce sites. Information and communication technologies (ICTs) have provided the infrastructure for multinational businesses, created new cultural connections irrespective of geographic boundaries and distances, and allowed an increasingly mobile global population to be connected and interconnected.

“Corporate or organizational culture” refers to the values and beliefs within organizations and how they impact adoption and use of information systems. Turning this around, studies in this area could explore how the adoption of new enterprise systems changes organizational culture. In a less normative meaning, it may also refer to the social capital or the symbolic human capital issues that impact use and investments on technology within companies.

Internet culture; is both represented and embodied by the Millennials and Digital Natives generations and how they leverage and interact with Internet and mobile resources differently from other generations, and what impacts this may bring to organizations that wish to attract the digital workforce.

Finally, “cultural industries” refers to the study of new industries that are enabled by information systems and technology to promote the diffusion of cultural artefacts and digital products worldwide, pop culture musing being an example.

Minitrack 1: Cross-Cultural Perspective on User Generated Content

Makoto Nakayama (
Yun Wan (

The diversity of consumers’ cultural background is enriching the utility of user-generated content (UGC). While some studies report cross-cultural differences in ethnic restaurant reviews, we are still in the early stage of understanding how cross-cultural influences are transpiring on the broader spectrum of UGC ranging from online consumer reviews to social media posts. The UGC has been widely utilized in cross-cultural contexts with the globalization of online portals. Empirical investigations are pressingly needed to explore innovative methods and frameworks on such topics as textual characteristics of UGC by the profiles of consumers; sentiment analyses of UGC by national cultures; cross-cultural analyses of UGC for subjective goods such as hospitality products and services; and the diversity of UGC reactions by consumers’ cultural background. Finally, we encourage submissions that apply a cross-disciplinary perspective beyond the existing national culture frameworks, such as Hofstede’s.

Minitrack 2: Impacts of cultural values on systems use, adoption or development

Rehan Syed (
Rebekah Eden (

Digital transformation requires a radical redesign of corporate strategies. The digital technologies (i.e. robotic process automation, artificial intelligence, and data analytics) create new business models; however, organisations struggle in finding the right balance between the organisational cultural values, processes, and technologies in the digital paradigm. “Values represent a manifestation of culture that signify espoused beliefs identifying what is important to a particular cultural group” (Leidner and Kayworth, 2006), and explain why individuals or groups perform a particular behaviour. Cultural transformation is a crucial enabler for digital transformation. We invite novel perspectives on the influences of cultural values on the use, adoption, or development of digital technologies on the following topics:
• In what ways do cultural values influence digital transformations?
• Do cultural values in the developing or developed worlds differ in digital transformation?
• How do organisations develop a stable digital culture, and what are the key stages to achieve institutional stability?

Minitrack 3: Impacts of digital transformation on organizational culture

Antonia Köster (

Organizational culture refers to common patterns of assumptions, shared values, and beliefs. Nowadays, purely digital market players grow from a start-up to big companies by reinventing themselves. For example, Instagram transformed from the app that was simply used to share photos with good friends to a social app with an integrated online-marketplace. Facebook is another example that developed into a multi-purpose platform. One success factor of a digital transformation is an organizational culture that supports innovation. We invite papers that seek to understand how changes in values and beliefs within organizations can be successfully managed. The topics related to this mini-track include but are not limited to: How can digital innovations be used to preserve an organization’s culture? How can organizations align their cultural values with their innovation strategy and business models? How can digital cultures be transferred throughout organizations? How do changes in user behavior affect organizational culture?

Minitrack 4: Culture, Digital Entrepreneurship and Innovation

Cesar Bandera (

This mini-track intends to gather researchers, doctoral students, policymakers, and practitioners interested in the impact of culture on digital entrepreneurship and innovation. In the context of entrepreneurship, the term “culture” can have (at least) three interpretations. First is national culture, which affects entrepreneurial intentions and outcomes. An example is the effect of Hofstede’s cultural dimensions on the Theory of Planned Behaviour. Second is the culture of the entrepreneurial ecosystem, which is a common focus of policy to promote the regional economy. Third is the culture within the venture itself. The term “entrepreneurship” can also have (at least) three interpretations: new venture creation, corporate entrepreneurship (i.e., “intrapreneurship), and entrepreneurship education, all of which have cultural dependencies that influence successful strategies. Culture may influence the concept of successful digital entrepreneurship.

This mini-track promotes research into the relationships among culture, digital entrepreneurship and innovation across these domains.

Minitrack 5: Culture in Online Communities 

Babajide Osatuyi (

Online communities group people who are distributed across the globe but share interests, professional or personal goals, rituals, and tacit or explicit policies, and interact primarily through computer-mediated communication tools. While cross-cultural studies may shed some light on the behavior of these distributed communities, geographical boundaries tend to fade in online communities, even when the communities start within a specific location. While studying behaviours across national boundaries or groupings is a good starting point, more in-depth analyses of self, groups, social, and professional identity, can supplement the development of a unique “culture” of an online community. Regardless of the unit of analysis, information systems researchers are increasingly aware that users’ identities – and their internalization of cultural meaning – affect both adoption and use of technology. We invite papers that evaluate how culture impacts the design, development, and sustainability of online communities.

Track Co-Chairs:

  1. Haya Ajjan, Associate Professor, Elon University, USA,
  2. Ciara Heavin, Senior Lecturer, University College Cork, Ireland,
  3. Sagnika Sen, Associate Professor, Pennsylvania State University, USA,

Track Description:
The unprecedented increase in the amount of data available for processing has created novel opportunities for individuals, organizations, and society. For instance, the field of cognitive analytics mimics the human brain to draw inference from unstructured data. This is creating a huge impact in fields like healthcare, finance, energy, and sports by assisting in complex analytical tasks. The ability to manage big data and glean insightful knowledge is also leading towards process-centric transformations in organizations. At a higher level, big data and analytics applications are able to drive positive impact on society in the areas of poverty mitigation, health and well-being, food safety, energy, and sustainability.

Organizations are allocating greater resources to enhance and develop new innovative applications of advanced analytics. As organizations transform into data and analytics centric enterprises (e.g. health insurance companies, automobile companies), more research is needed on both the technical and organizational aspects. On one hand, research focused on the creation and application of new data science approaches like deep learning, cognitive computing can inform us about the different ways to improve decision making and outcomes. On the other hand, research on organizational issues in the analytics context can inform industry leaders on handling various organizational and technical opportunities along with various challenges associated with building and executing big data driven organization. Examples may include, data and process governance and ethical issues, leadership, and driving innovation.

  • Data analytics & visualization from varied data sources such as sensors or IoT data, text, multimedia, clickstreams, user-generated content involving issues dealing with curation
  • Management and infrastructure for (big) data
  • Standards, semantics, privacy, security, legal and ethical issues in big data, analytics and KM (knowledge management)
  • Intelligence and scientific discovery using big data
  • Analytics applications in various domains such as smart cities, smart grids, financial
    fraud detection, digital learning, healthcare, criminal justice, energy, environmental and
    scientific domains, sustainability and the like
  • Business process management applications such as process discovery, performance analysis, process conformance and mining using analytics and KM, cost-sensitive, value-oriented, and data-driven decision analysis, and optimization.

Minitrack 1: Data Analytics and Artificial Intelligence in Healthcare

Raj Sharman (
Pamella Howell (
Pavankumar Mulgund (
Mohamed Abdelhamid (

The HITECH Act and meaningful use have led to increased use of electronic health records, automation of claims processes, use of scripts. The Affordable Care Act (PPACA) also helped accelerate the use of electronics in the collection, storage, and transmission of healthcare data. Further, with the advent of Web 2.0, the extent of user-generated content has led to an increase in unstructured data in all areas including healthcare. The extensive monitoring of healthcare has led to an explosion of data that is available for processing using a variety of predictive analytics methods. At one end of analytics, there are tools that help with visualization of data to enable a quick understanding of the data and at the other end are more rigorous advanced econometrics tools. Research in the area also includes the development of information technology tools, contributions to the methodological front, impacts and information assurance issues relating to Healthcare Analytics and Artificial Intelligence.

This mini-track solicits papers relevant to the Information Systems community that relate to Healthcare Analytics and Artificial Intelligence. Suggested topics include, but are not limited to:

• Payer and Provider Analytics
• AI for Payers, Providers, and Patients
• Patient-Centered Analytics
• Supply Chain Analytics and AI for Pharma
• Analytics and AI for Life Sciences
• Analytics relating to Information Assurance in Healthcare and Healthcare Blogs
• Blockchain in Healthcare Organizations
• Analytics with data from Healthcare Social Networks and Twitter
• Analytics relating to Healthcare Quality and Healthcare Information Quality
• Analytics to improve care delivery
• Analytics stemming from remote monitoring of patients and telemedicine
• Adoption and Use of Healthcare Analytics
• Predictive Analytics and Intelligence relating to the delivery of care
• Predictive analytics and AI relating to Personalized Medicine and Prescriptive Analytics
• Predictive analytics relating to clinical interventions
• Analytics for Clinical Pathways
• Cognitive and Context-Aware Systems in Healthcare

Minitrack 2: Big Data for Business and Societal Transformation

Ilias Pappas (
Patrick Mikalef (
Paul Pavlou (

The minitrack aims to explore the business and societal transformations big data entail, and how they enable innovative ways of conducting business supporting rapid decision making with external stakeholders such as business partners, customers, public authorities, and citizens. To understand how big data can be of value requires an examination of the interplay between various factors (e.g., social, technical, economical, environmental), as well as the interrelation between different actors in a big data ecosystem (e.g., academia, private and public organisations, civil society, and individuals).

Emphasis will be placed on interdisciplinary papers that bridge the domains of organizational science, information systems strategic management, information science, marketing, and computer science. Despite the hype surrounding big data, the aforementioned predicaments still remain largely unexplored, severely hampering the business and societal benefits of big data analytics. This mini track aims to add in this direction and therefore welcomes quantitative, qualitative, and mixed methods papers, as well as reviews, conceptual papers, and theory development papers. Topics of interest include but are not limited to the following:

Big data and management
• Data-driven competitive advantage
• Big data enabled organizational capabilities
• Big data strategic alignment
• Organizational learning and innovation from big data analytics
• Big data and its impact on business strategy-formulation
• Leveraging big data for social innovation and entrepreneurship
• Human resource management in the data-driven enterprise
• How big data shapes strategy and decision making
• Big data digital business models
• Big data and the dynamics of societal change
• Big data for social good
• The role of big data in social innovation
• Proactive strategy formulation from big data analytics
• Data and text mining for business analytics
• Behavioural and Recommender Systems Analytics
• Big data analytics for strategic value
• Data quality improvement for business analytics
• Application of big data to address societal challenges

Minitrack 3: Computational Social Science Research through Analytics

Au Vo (
Yan Li (
Anitha Chennamaneni (

Computational social science research has garnered much interest from multiple disciplines through the use of massive, multi-faceted, and authentic data. The analysis of huge amount of trace data, which are event-based records of activities of transactions, to unveil insights on how to address larger societal issues. A recent trend in understanding social phenomena using computational social science research, especially through the use of analytics has led to many discoveries, and confirmation of hypotheses and theories interdisplinarily.

This minitrack encourages research on using trace data from human digital footprint to investigate human activities and relationships, and potentially come up with innovative and theory-grounded models of the social phenomena. Submissions may focus on descriptive research process, novel algorithm designs, questions forming, new and interesting directions in computational social science. The formulation of nascent theories through a bottom up approach using data is especially encouraged. Research in any domains are welcome.

Minitrack 4: Data Analytics for Transforming Organizations and Platforms (DATOP)

Benjamin Shao (
Zhan (Michael) Shi (

The goal of data analytics (DA) is to summarize massive amounts of disparate corporate and customer data into succinct information that can help management better understand business processes, make informed decisions, and improve organizational performance. DA can provide managers with the ability to integrate enterprise-wide data into metrics that link objectives to the performance of business units. In today’s hypercompetitive environment, real-time DA metrics are even more critical for measuring and enhancing organizational performance. Many technologies contribute to DA solutions, including databases, data warehouses, data lakes, analytic processing, social analytics, and data mining. DA needs to acquire data from multiple platforms and provide ubiquitous access. This requirement to leverage so-called “big data” presents managerial challenges. For platforms, DA has the potential to decrease the search and transaction costs, improve matching efficiency, and foster new business models. This mini-track aims to promote innovative research in understanding how DA transforms organizations.

Minitrack 5: Behavioral Side of Data Analytics

Maryam Ghasemaghaei (
Nima Kordzadeh (

The ability to take advantage of data analytics tools and AI technologies has become an important factor for firm success [1,2]. With the availability of data with high velocity, volume, and variety, many firms have invested in business intelligence and data analytics tools and technologies to improve the quality of their decisions. However, firms also recognize the importance of human judgment and cognition in such decision-making processes. For example, data analysts need to integrate aspects that are not captured by analytical tools, such as ethical principles and intuition into their analytics processes and decisions.

The focus of this mini-track is to explore and extend research on the behavioral side of data analytics. In particular, this mini-track aims to advance understanding of perceptions, attitudes, beliefs, intentions, and behaviors related to analytics and their potential impacts on employees’ decision-making performance within organizations [3].

Suggested topics include, but are not limited to:

· Adoption of analytics
· User-centered analytics
· Impacts of analytics on decision-making quality
· Moral and ethical aspects of analytics and AI technologies
· Trust in analytics
· Privacy implications of analytics
· Dark sides and negative behavioral outcomes of data analytics and big data use
· Data analytics and work pressure
· Data analytics and discrimination
· Data analytics and cognitive biases
· Data analytics and dissemination of knowledge within firms

1. Chen H, Chiang RH, Storey VC. Business Intelligence and Analytics: from Big Data to Big Impact. MIS Quarterly. 2012:1165–1188.
2. Duan Y, Edwards JS, Dwivedi YK. Artificial Intelligence for Decision Making in the Era of Big Data–Evolution, Challenges and Research Agenda. International Journal of Information Management. 2019;48:63–71.
3. Baesens B, Bapna R, Marsden JR, Vanthienen J, Zhao JL. Transformational Issues of Big Data And Analytics in Networked Business. MIS Quarterly. 2016;40(4).

Minitrack 6: Geospatial at the Forefront: Emerging Trends and Innovation in Spatial Big Data, Social Media Analytics, IoT, and GeoAI

Brian Hilton (
Daniel Farkas (

Location Analytics and GIS continue to build on, and incorporate, existing technologies such as mobile, web, and cloud-based platforms. In addition, geospatial is at the forefront of emerging trends in Spatial Big Data, Social Media Analytics, IoT, Machine Learning, and AI. This mini-track will examine the intersection of these activities and provide a research forum to discuss the varied aspects of GIS for location-based analytics, geospatial data management, and emerging, innovative, GIS.

As such, papers are solicited across topics such as:

  • Geospatial start-ups and innovation with GIS and spatial analytics
  • Geospatial AI with Machine Learning and Deep Learning
  • Geospatial AR and VR
  • Geospatial big data management and analytics
  • Spatial data mining and knowledge discovery
  • Spatial decision making and knowledge management
  • Mobile GIS concepts and applications
  • Web-based GIS concepts and applications
  • Cloud-based GIS concepts and applications
  • Management decision-making using GIS
  • Software development incorporating location
  • Societal issues of spatial big data
  • Investment in, and benefits of, GIS, spatial BI, or spatial analytics
  • Emerging areas of GIS and location analytics

Minitrack 7: Social Media and Network Analytics

Amit Deokar (
Babita Gupta (
Uday Kulkarni (

Online social networks (OSN) differ from traditional offline social networks in content and structure. OSN content (e.g., online reviews, eWOM via tweets, likes, claps) differs in nature and frequency, and OSN structure increases the content’s reach and propagation speed by orders of magnitude. Further, the content can be continuously captured at the finest level of granularity. Unstructured data in this form that is disseminated over OSN provides a lean yet in many ways unique and rich means of communication that has the potential to not only influence receivers (consumers, colleagues, stakeholders, etc.), but also to provide a window into the participants’ information needs, responses to incentive structures, and the collective sentiments of social groups (consumers, employees, voters, etc.). This mini-track invites original research on the use of analytical techniques to advance the theories of social networks to further understand social influence, human behavior and decision-making, network structures, and information diffusion.

Minitrack 8: Sports Analytics

Prasad Rudramuniyaiah (
Ronald Freeze (
Carole Shook (

Sports Analytics has attracted significant attention since the publication of Moneyball and virtually every sport has adopted analytics. The growth in sports analytics has been fueled by the collection of real-time data, using video streams and IoT sensors. Machine learning and artificial learning techniques incorporated in some sports (e.g. motor sports) help in identifying key performance indicators and patterns.

Large data sets can now be analyzed on a real-time streaming basis, to enable superior performance. In addition, the combination of real-time, environmental and historical data can be analyzed, leading to actionable insights. Though IT enabled sports analytics ventures have gained popularity and generated employment for analytics professionals, IS research on sports analytics has been sparse.

This mini-track intends to promote research related to analytics in the areas of sports and sports management. Submissions of completed or in-progress research papers focused on theory building and testing are encouraged.

Topics of interest include but are not limited to the following:
• Sports analytics and event management
• Customer relationship management using analytics
• Sports analytics related to game strategy
• Sports analytics enabled in-game data driven decision-making
• Sports analytics enabled business decision making
• Player and team selection using analytical techniques
• Prediction of team performance using sports analytics
• Player injury prediction, prevention and control
• Ticketing analytics and ticket management
• Careers in sports analytics
• Player training optimization using analytics
• Fan experience management using analytics
• Ethical concerns related to the use of analytics in sports
• Analytics and university level sports management.
• The economic impact of sports
• Analytics of coach performance evaluation
• Analytics based on sports rule changes

Minitrack 9: Artificial Intelligence in Small and Medium Enterprises

Clemens van Dinther (
Christoph Flath (

There is rapid growth of real-life Artificial Intelligence applications and intelligent services, that enhance business processes and reinvent business models. Multiple examples, like predictive maintenance and demand forecast algorithms, have shown to add substantial value. However, so far large companies or specialized companies use these new technologies. Yet, especially small and medium sized enterprises (SMEs) struggle to utilize AI. Lacking comparable monetary resources and knowledge, SMEs are often hesitant to take on the risk and necessary investments needed to integrate AI in their business models, although there are numerous application possibilities and large amounts of (mostly unused) data. As business models differ from large companies, SMEs require unique suitable solutions fitting to their organization and culture. We are interested in challenging SME-specific problems, innovative business models, or case studies that can be solved by AI, including:
– Forecasting methods, pattern recognition or profiling (e.g. social media)
– KI in quality assurance
– Support/Assistance systems (e.g. workforce, CRM)
– applications with small/medium data sets
– Knowledge Management/Business analytics
– AI in functional units, e.g. Finance and Accounting, HR; Controlling, Operations

Track Co-Chairs:

  1. Jongwoo (Jonathan) Kim, University of Massachusetts Boston,
  2. Lan Cao, Old Dominion University,
  3. Kannan Mohan, Baruch College, City University of New York,

Track Description:
Organizational agility is a leading success factor in the digital era. Organizations have recognized the importance of the need to swiftly sense and respond to changes in the marketplace. Agility can span from operational to strategic in that organizations can focus specifically on streamlining their operations or consider agility at the strategic level focusing on game-changing opportunities. Depending on their focus, organizations need to adapt their approach to agility. This track explores relationship between IT and organizational agility. How does IT play an instrumental role in enabling organizational agility by delivering new products and services, and sensing and responding quickly to shifting customer attitudes and market place opportunities and risks? On the other hand, how does organizational agility facilitate digital transformation and enable the business to unleash its full potential? This track is open for various types of research including those that use quantitative, qualitative, and theoretical approaches to examining IT-enabled organizational agility. Topics for this track include, but are not limited to the following:

  • Organizational agility and digital transformation
  • Agile software development methods
  • Agility and new technologies such as mobile, social, cloud and big data analytics
  • Theoretical lenses for examining digital agility
  • Complexity and digital agility
  • Digital agility and competition
  • Business intelligence and organizational agility
  • Digital agility in addressing sustainability issues
  • Digital agility and sourcing strategies
  • Digital agility and business performance/capabilities

Minitrack 1: Decision Agility and Market Adaptation

Paul Tallon (
Magno Queiroz (
Tim Coltman (

Agile organizations are able to sense market discontinuities and respond to significant shifts in core technical knowledge. The primacy of organizational agility to IT management practice and scholarly work is reflected in dynamic capabilities, information processing, and other theoretical frameworks. As incumbent and new organizations seek to become more agile, a poorly understood question pertains to the interface between sensing and responding. There is likely a time delay between sensing and responding and a tension underlying the use of scarce resources such as IT. While sense and response capabilities are a feature of agile organizations, the presence of these capabilities does not answer the question of how long it takes for a firm to sense and respond to new market threats or opportunities. When should IT managers plan and when should they adopt a more dynamic, adaptive approach to IT-related decisions? So far, empirical research on decision-making agility remains scarce.

Minitrack 2: IT-enabled Organizational Agility and Security

Sumantra Sarkar (
Hyung Koo Lee (

We live in a turbulent volatile world today. In this context Prahalad (2009) aptly describes this hyper-competitive environment, “In Volatile Times, Agility Rules.” Organizations aspire to be agile in this highly unstable market. IT has enabled organizational agility by helping adapt to changing conditions (Lucas Jr. and Olson 1994; Yoo 2013), building digital options (Sambamurthy et al. 2003), etc. While there has been a great focus on increasing organizational agility with IT enablement, we are not sure whether there have been compromises on security practices while the firm tries to be more agile (Baskerville 2004). Organization agility makes the organization more flexible while security practices follow strict rules and processes. The objective of this mini-track is to invite research articles which investigate the interplay between organizational agility through IT enablement and security practices which may have been compromised because of the focus on agility.

IT-Enabled Agility most times bring in advantages to an organization. However it also opens the door for security loopholes. This proposal fits in the overall scheme of the track “Digital Agility” since this mini-track focuses mainly on the security aspects of IT-Enabled Agility practices in organizations.

o Baskerville, R. (2004). “Agile Security for Information Warfare: A call for research.” ECIS 2004 Proceedings: 13.
o Lucas Jr., H. C. and M. Olson (1994). “The Impact of Information Technology on Organizational Flexibility.” Journal of Organizational Computing & Electronic Commerce 4(2): 155-176.
o Prahalad, C. K. (2009). “In Volatile Times, Agility Rules.” BusinessWeek(4147): 80-80.
o Sambamurthy, V., A. Bharadwaj, et al. (2003). “Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms.” MIS Quarterly 27(2): 237.
o Yoo, Y. (2013). “The Tables Have Turned: How Can the Information Systems Field Contribute to Technology and Innovation Management Research?” Journal of the Association for Information Systems 14(5): 227-236.

Minitrack 3: Strategic Agility through Innovative Knowledge Management

Eunice Park (
Tianjie Deng (
Hyung Koo Lee (

As enterprises continue facing harsh business challenges, they require accelerating strategic agility. Strategic agility helps enterprises achieve innovation, productivity improvement, strategic change, and cultural change. Innovative knowledge management enables enterprises to accomplish important strategic agility. This mini-track explores (1) novel knowledge management approaches and (2) effective enterprise structures that can support enterprises to achieve strategic agility and innovation, by facilitating interactive scholarly movements and raising significant issues on knowledge management methodology, its requirements, and organizational practices, both from theoretical and applied perspectives.

Minitrack 4: Digital Agility and Emerging IT Strategies and Resources

Peng Xu (
One-Ki Daniel Lee (

The rapid advancement of information technologies (IT) and the emerging trends of digital transformation have changed the way today’s businesses operate. These pressing needs have driven businesses to transform their business practices and strategies by adopting and implementing digital initiatives, such as Internet of things and data analytics, to enhance their organizational agility. As the variety of available information technologies for digital transformation grows, businesses face challenges of effectively leveraging these new technologies to sense and respond to market competition and changing demands by effectively creating, capturing, analyzing, and utilizing the data from them. This minitrack seeks studies that focus on the investigation of the impact of cutting-edge information technologies and corresponding organizational digital transformations for organizational agility. How should a business implement and utilize these new technologies and leverage the benefits? How can new IT strategies and resources help transform a business into an agile organization?

Track Co-Chairs:

  1. Kweku-Muata Osei-Bryson, Virginia Commonwealth University, USA.
  2. Arelene Bailey, University of the West Indies, Mona.

Track Description:
Scholars in Information Systems are investigating societal impacts of ICTs on people, data and things, research in Information and Communication Technologies (ICT4D) is becoming increasingly diverse. Current innovative uses of blockchain technologies to track refugees, offer new identification mechanisms, healthcare tracking for epidemics and the use of cryptocurrencies to offer payment systems are offering new ways for people to bring about improvements in their lives. Digital innovations are offering financial inclusion, health and wellbeing to those who were previously left out of opportunities to improve their lives from the global economy.

While drawing upon theories that help understand these emerging phenomena, research in ICT4D and IS also requires attention to the contextual challenges facing practitioners in the field. There have been attempts to develop theories that enable these challenges to be understood. An interesting and significant issue is whether ICTs can play a sustaining, value- adding role that enables societies to move beyond the conditions that cause mass discontent to beneficial development for all. Such a role may include supporting social groups in: identifying and defining achievable goals, acquirable resources, and constraints to be acknowledged and if possible overcome; supporting sustainable & secure collaboration, offering health and wellbeing; and financial inclusion.

Minitrack 1: Blockchain for Development

Paulo Rupino da Cunha (
Piotr Soja (
Marinos Themistocleous (

Blockchain It is based on a shared, distributed ledger, where transactions are registered by consensus in a network of peers, using cryptographic mechanisms that render the records virtually immutable. This enables transparency, auditability, and resilience. Additionally, Blockchains can also enforce smart contracts, further reducing uncertainty and promoting confidence among stakeholders and dispensing with middlemen.

There are innovative experiments in high profile areas, such as financial services, healthcare, value chains, intellectual property rights, or crowdfunding. In addition, Blockchain also holds a huge potential for development. It can foster more democratic mechanisms and help fight corruption. It can enable secure and lean ID mechanisms, reduce the number of unbanked, prevent voting fraud and tax evasion, improve management of public benefits, reduce commissions on remittances, or ensure integrity of public records. Using Blockchain, the opportunity exists to address afflicting areas and even leapfrog established solutions in developed countries.

Minitrack 2: ICTs in Africa

Solomon Negash (
Gamel Wiredu (
Efosa Idemudia (

Information and Communication Technologies (ICTs) are at the center of any business process that links suppliers, customers, government regulators, and competitors. Many organizations in Africa and other developing economies have used ICTs to successfully achieve economic development and growth. This mini-track invites researchers and practitioners to share and analyze their African success stories, failures, mistakes, and advice pertaining to the diffusion, adoption, implementation and use of ICTs to enable linkages between stakeholders that can ultimately contribute to development. The mini-track welcomes research that would further the larger goal of socioeconomic and human development in particular marginalized communities across Africa and developing economies.

Minitrack 3: ICTs for Development in the Asian Region

Xusen Cheng (
Siyuan Li (
Kai Li (

Information and communication technologies (ICTs) have long been associated with a country’s innovativeness and development. Asia, as one of the fastest growing regions in the world, benefits a lot from its fast development in country-level ICT infrastructures. With the recent initiative of the Silk Road Economic Belt and the 21st-Century Maritime Silk Road (the Belt and Road initiative for short, from Asia to Europe and Africa), Asian countries, especially China, will tighten the economical relationships among the countries on the paths of Belt and Road. In this process, ICT will play an important and critical role in the international trade, collaborations and communications. This mini-track targets on the ICT impacts on country-level/organizational level/user level collaboration and developments as well as how ICT affects economic and market performance in the countries/regions in Asia.

Minitrack 4: ICT Issues in Emerging and Transition Economies

Grażyna Paliwoda-Pękosz (
Piotr Soja (
Paulo Rupino da Cunha (

Emerging economies are characterized by a low but growing per capita income and an ongoing process of institutional transformation and economic opening. Transition economies are a particular case of emerging economies which have abandoned the communist-style central planning system and committed to substantial reforms to adopt a free market approach. These fast growing emerging and transition economies play an increasingly significant role in the global market, with information and communication technology (ICT) being a key driving force in this process.

The objective of this mini-track is to encourage more research in this topic by providing a forum for interested authors to disseminate their research, compare results, and exchange ideas. We especially invite researchers from Eastern European countries, Russia, China and Brazil to submit their papers.

We are seeking papers dealing with ICT in the specific context of emerging and transition economies in their various facets, such as business, technical, social, political, cultural, economic, legal, and educational. Possible topics of interest to this mini track include but are not limited to the following:
• Innovative ICT-supported services and business models
• E-government, e-democracy, and citizen participation
• ICT in healthcare
• ICT governance and management
• Design and deployment of ICT in small and medium-sized enterprises
• Success factors, barriers and risks of ICT adoption
• Return on ICT investment (financial and other)
• ICT in global supply chains
• Off-shoring and outsourcing of systems and services
• Applications of ICT in education
• Issues related to Big Data (e.g. privacy/confidentiality)
• Design of affordable & sustainable artifacts related to ICT

The authors of the best papers will be invited to submit an extended version of the paper to Information Technology for Development journal (fast track).

Minitrack 5: Health Equity for Development

Philip F. Musa (
Nilmini Wickramasinghe (

Equity is the absence of avoidable, unfair, or remediable differences among groups of people, whether those groups are defined socially, economically, demographically or geographically or by other means of stratification. “Health equity” implies that ideally, everyone should have a fair opportunity to attain their full health potential. Health Equity comes in multiple forms including access to healthcare, quality across social strata, demographic dimensions, and affordability. Policy under many of these circumstances tends to come from the government at central, regional and local levels. Health Equity and Policy do international boundaries. Globally, there are institutions such as WHO that have global interests. The Institute for Health Metrics and Evaluation (IHME) suggest that correcting under-investment in human capital may take 20 years to raise a healthy, educated cohort of young people and another 50 for them and their successors to replace the creakier generations currently in the workforce.

Track Co-Chairs:

  1. Barbara Krumay, Assistant Professor, Johannes Kepler University Linz, Austria,
  2. Pnina Fichman, Professor of Information Science, Indiana University,

Track Description:
Globalization has historically been tied to technological innovation, and the present era of a networked information society is no different. Information systems (IS) have provided the infrastructure for multinational businesses, created new cultural connections irrespective of geographic boundaries and distances, and allowed an increasingly mobile global population to be connected to their friends, families, and cultures no matter where they are. The track welcomes submissions that relate to all aspects of global IS, or IS research situated in a global, international or cross-cultural context. The track is open to all methodological approaches and perspectives.

Minitrack 1: E-commerce in Globalization Era

Jian Mou (
Lin Xiao (

With the rapid development of global economy and emerging information technologies, e-commerce has entered into a new era. Cross-border e-commerce, which is a new type of trading, has developed rapidly integrating the global economy. Globally, both suppliers and consumers from all over the world could trade online across time and space to satisfy the demand from each other. The rapid growth of global e-commerce, however, is not without its roadblocks. In fact, there have been many barriers and challenges in such areas as logistics, customs clearance, international payment, customer services, product frauds, global e-commerce talents training and education, culture and social adaption. We thus organize this mini-track and encourage authors to submit topics addressing the many substantial challenges of global issue in e-commerce. We believe these topics can provide enormous potential benefits for “a vision for the future” in e-commerce and international trade industry from all over the world.

Minitrack 2: Cultural and Value Related Aspects in Information Systems

Everist Limaj (

The interrelation of social aspects, such as culture, with information systems (IS) is an important research area, particularly, since IS projects and agile transformations continue to struggle due to cultural phenomena such as change resistance. Research in this area is manifold and includes culture and behavior related aspects of IS stakeholders (designers, programmers, managers, users) on different levels, such as organizational, managerial, and societal levels. Cross-cultural studies comparing design, development, and use of IS in different countries cover only some facets of culture in IS. This mini-track focuses on organizational and managerial issues of cultural and behavior related aspects of IS including mindset, trust, conflict and knowledge sharing. It aims at achieving a deeper understanding of culture and related aspects required for IS in agile transformations and networked business environments and new forms of digital convergence adoption beyond pure cross-cultural aspects.

Track Co-Chairs:

  1. Nui Vatanasakdakul, Carnegie Mellon University,
  2. Chadi Aoun, Carnegie Mellon University,
  3. Pratyush Bharati, University of Massachusetts, Boston,

Track Description:
Sustainability and climate change are global issues, with many cultural, organizational, technical, social, regulatory, economic, and individual dimensions. Just as computer-based information systems have been a driving force for societal progress, Green IS can be a driving force for strategic sustainable solutions in organizations and communities.

Green IS enables the transformative power of information systems to support the multiple dimensions of sustainability. It addresses the world’s greatest challenges including shrinking access to non-renewable resources, decreased energy and food security, and environmental degradation due to climate change. IS can play a pivotal role in enabling sustainable solutions, which greatly increase the effectiveness and efficiency of modern communities and enterprises. Consequently, IS research can contribute in such transformation towards a multidimensional perspective to sustainability.

This track is open to any type of research within scope of Green IS and Sustainability as well as those that adapt research and industry experiences into teaching cases and modules.

Potential track topics include:

  • Managing Green IT/IS systems
  • Green IS as a digital disruptor
  • Governance and strategy in Green IS and Sustainability
  • Green Business Process Management
  • Decision support for logistics and supply chain processes
  • IS-enabled collaborative processes for mobilization towards sustainability
  • IS-enabled multidisciplinary collaborations for sustainability
  • IS-enabled smart cities and sustainable communities
  • Designing and implementing systems for the Smart Grid
  • End user acceptance and adoption of smart grid technologies
  • Green HCI – Changing human attitudes and behaviors through information
  • Energy informatics – analyzing, designing, and implementing processes to increase the efficiency of
    energy demand and supply systems
  • Resource informatics – designing and implementing systems to manage metals, minerals, water,
    forests, etc.
  • Designing and implementing systems that measure and validate the impact of sustainable business
    practices and policies
  • Critical competencies and curricula for Green IS graduates and professionals
  • IS-enabled sustainability of educational campuses and institutions
  • IS to support carbon management, accounting and reporting
  • Sustainable development in transitional and developing countries
  • Global and cultural issues in Green IS and Sustainability
  • Green IS education, curriculum, and training
  • Data Science and Sustainability
  • Sustainability and blockchain technologies

Minitrack 1: Sustainable Transformation

David Sundaram (
Daud Ahmed (
Claris Yee Seung Chung (
Khushbu Tilvawala (

Sustainable management aspires towards balancing and integrating social, economic and environmental dimensions. Existing roadmaps, frameworks and systems do not comprehensively support sustainable transformation nor do they allow decision makers to explore interrelationships and influences between the sustainability dimensions. This leads to silo based decision making where vision and strategies are not mapped to execution, and sustainability modelling and reporting processes are uncoordinated. This is true at the micro level in the life of individuals and families and at the macro level in organizations, supply chains and societies as a whole.
– The purpose of this minitrack is to explore concepts, models (qualitative, quantitative, optimization, simulation), processes, frameworks, architectures, roadmaps, and systems that will enable individuals, families, organizations, supply chains, and ultimately society to become more sustainable.
– We seek papers on approaches that enable us to support, share, measure, benchmark, model, quantify, qualify sustainability goals, practices, performances, and indicators.

Minitrack 2: Maritime Informatics

Michalis Michaelides (
Herodotos Herodotou (
Rick Watson (

Maritime Informatics studies the application of information systems to increasing the efficiency, safety, and ecological sustainability of the world’s shipping industry. According to the International Maritime Organization (IMO), international shipping moves about 90 per cent of global trade and is the most efficient and cost-effective method for the international transportation of most goods. Hence, shipping is critical to future sustainable global economic growth.

The industry can be characterized as many independent actors who engage in episodic tight coupling. It has, however, been a late starter to digitization, possibly because of the long history of autonomy and the lack of inexpensive high bandwidth communication when on the ocean. A lack of information sharing impedes collaboration and reduces efficiency and safety. As a result, there are many opportunities to apply IS theory and knowledge to a critical global industry.

Minitrack 3: Artificial Intelligence for Sustainability

Jacqueline Corbett (
Mike Kennedy (
Rohit Nishant (

This minitrack focuses on applications of artificial intelligence (AI) to support environmental sustainability. Research of all types is invited, from conceptual work that develops theories around AI and the challenge of sustainability, to empirical or design work that examines the effectiveness of potential solutions.

Topics of interest include, but are not limited to:
• Adoption of AI by organizations and individuals to address sustainability concerns
• Theories integrating AI with payoffs for sustainability
• Public policy considerations related to AI with implications for sustainability
• Development of sustainable products and services using AI
• Factors affecting the success and failure of AI applications for sustainability
• Responsible innovation processes associated with AI for sustainability
• Conceptual models examining AI for sustainability
• Empirical studies investigating AI for sustainability
• Applications of AI for sustainability in different sectors, such as energy, transportation, agriculture, smart cities, and others
• Threats and risk associated with the use of AI to address sustainability concerns

Minitrack 4: Information Systems for Sustainable and Resilient Businesses and Supply Chains

Viet Dao (
Thomas Abraham (

Information Systems (IS) enable organizations to develop and promote sustainable and resilient strategies, business practices, and supply chain processes that focus on all aspects of the triple bottom line: Profit, People, and Planet. This mini-track is for research investigating the role IS plays in enabling these sustainable and resilient business strategies and practices, including research examining sustainability within individual firms and across firm boundaries. This also includes the application of IS to strategy and practice that enable adaptation to climate change and relief and recovery in the wake of multiple natural disasters. Research focused on IS to coordinate sustainability efforts within a firm and among supply chain partners is encouraged regardless of method. Inter-disciplinary research is particularly welcome.

Topics of interest include, but are not limited to:
– IS enabling environmentally and socially sustainable business operations
– IS enabling sustainability coordination and assessment within firms and across supply chains
– IS enabling sustainability innovations
– The application of IS to disaster relief and recovery supply chains
– The application of IS to climate change adaptation
– Intertwining of environmentally and socially sustainable practices
– Using technologies like blockchain and cryptocurrencies to facilitate supply chain transparency and to improve energy markets
– IS and sustainability vision and strategy within and across firms
– Etc.

Minitrack 5: Data Analytics for Designing and Managing Green IS

Babita Gupta (
Ganesh P. Sahu (

Green IS utilizing data analytics tools and technologies such as social media, biometrics, location analytics, and IoT offers organizations endeavoring for environmental sustainability to create new knowledge and insights. These insights can help organizations better connect and configure the disparate system of human activities into an integrated and interlocking whole. The use of big data and location analytics can help align the three dimensions of green IS – technology, people, and institutions. For example, location analytics can contribute to the design and functioning of sustainable smart cities and have the potential to enable sustainable ecological, economic and social practices. IS researchers are therefore presented with opportunities to investigate the impact of big data, location analytics, biometrics, and similar technologies in enhancing sustainable practices. This mini-track invites research papers to understand the theoretical framework and enabling technologies that inform the integration of infrastructures and urban services, social structures, and governance.

Minitrack 6: Sharing for Environmental Sustainability

Alfred Benedikt Brendel (
Friedrich Chasin (
Ilja Nastjuk (
Mauricio Marrone (
Simon Trang (

Urbanization and the resulting impacts on the environment create challenges across industries, including transportation, energy, and housing. To address these challenges, novel sharing services are emerging such as car-sharing, food-sharing, flat-sharing, and e-scooter-sharing. However, the distributed value creation in a network of integrated users and partners creates specific challenges for the design of these services. These challenges include maintaining data quality, ensuring availability of distributed sources, and distributed handling of sensitive information such as user locations or the prediction of individualized future demands. This mini track serves as a forum for the presentation and discussion of design-oriented as well as behavioral research on increasing environmental sustainability via sharing services.

Minitrack 7: Intelligent Energy Systems

Christoph Flath (
Clemens van Dinther (
Verena Tiefenbeck (

The central theme sidelining the transition to a more sustainable energy system is digitalization: Greater availability of smart meters allows market participants to better understand residential, commercial, and industrial customers. Combined with other data pools (generation data, grid data) this new information regime facilitates the development of management information systems for energy systems. The goal of this mini track is to attract IS researchers to discuss novel IS solutions for future energy systems. We welcome diverse research methods that help enhance our understanding of intelligent energy systems and provide guidance on the way into a smarter and more sustainable energy future. Topics include, but are not limited to:
– Distributed decision making and distributed optimization in smart grids (including multi-agent applications)
– Data analytics and machine learning techniques applied to energy data
– Novel information and sensing technologies that can be used to enable the deployment of advanced machine learning and data mining techniques within the built environment
– Knowledge-based methods in design of smart buildings and smart grids
– Data analytics for smart energy systems and platforms for data analysis
– Cross-cutting issues in energy systems including cyber security and privacy protection, and behavioral change

Track Co-Chairs:

  1. Richard Klein, Professor, Florida International University,

Track Description:
The Healthcare Informatics and Health Information Technology (HIT) track seeks to promote research into ground breaking technology innovations and applications within the healthcare sector, while incorporating interdisciplinary theoretical perspectives and methodological approaches beyond the traditional information systems (IS) and health information technology (HIT) disciplines. Information systems and technology (IT) innovations offer significant potential to transform the delivery of care, to
improve the quality and efficiency of the healthcare system, to enhance interactions between patients/caregivers and providers, and to enable greater access to the latest advancements in treatments, among other accomplishments and outcomes. Academic efforts within the Healthcare Technology and Systems track should demonstrate novel work within the IS discipline as well as reference perspectives including computer science, economics, organizational behaviour, public policy, public health, software/electrical engineering, management, and strategy, among others. Completed research and research-in-progress topics might include, opportunities and challenges faced within the current healthcare sector; advances in healthcare information technologies (HIT), electronic health (e-health), telemedicine, and mobile health (m-health), among other innovative technological applications; as well as healthcare industry-specific issues related to traditional IS research concerns, including adoption and diffusion, systems design and implementation, and IS success.

Opportunities in Leading Journals: Health Policy and Technology (HPT), Health Systems

Minitrack 1: Digital Resources for the Aging Society

Heiko Gewald (
Andreas Eckhardt (
Doug Vogel (

All developed economies face the challenge of aging societies. Not only is the percentage of the elderly within the population growing, they are also getting older then generations before. This trend puts tremendous pressure on social and healthcare systems around the world. Digital resources (wearables, apps, websites, virtual discussion groups, social media etc.) provide a perspective to enable seniors to life longer in self-contained circumstances then today.
The minitrack addresses these challenges and opportunities by providing a forum to share high quality research on all aspects of digital resources which benefit the aging society. We welcome empirical and conceptual work as well as design science papers. All research which adds to our understanding how digital resources are accepted and used by seniors and what benefit they provide is in scope of the minitrack.

Minitrack 2: Medical Apps and Mobile Health (mHealth) Solutions for Health and Wellness Management

Nilmini Wickramasinghe (
Doug Vogel (
Ton Spil (

Healthcare systems globally are contending with the monumental challenge of providing quality care to an aging populace as well as monitoring and managing effectively and efficiently the exponentially increasing chronic disease such as diabetes, obesity and cancer. This is made more difficult in an environment of increasing healthcare costs (approximately 17% of GDP in US) with limited human resources. Mobile Health (mHealth), and Medical Apps open the door to the possibility of pervasive anytime, anywhere, for anyone delivery of healthcare services. Moreover, they facilitate the attainment of a healthcare value proposition of superior value, access and quality. New devices (wearables) and ICT are strong drivers for this trend and also enable patient empowerment and support better wellness management. With this comes a nascent, evolving and unique environment for healthcare researchers to explore, develop and test theories and solutions. Although the potential for the far reaching impact of mHealth is indisputable, realizing the vision is far from easy primarily due to the complex nature of healthcare operations.

The objective of this mini-track is to identify appropriate, efficient, high quality, high value and sustainable solutions to effect superior wellness management and healthcare delivery by soliciting work-in-progress and completed research papers covering technical, organizational, behavioral, economical, and/or managerial perspectives on mobile Apps and mHealth solutions that: (1) assess the infrastructure issues, (2) propose and/or evaluate the design, development, and implementation , (3) assess the impact, (4) develop theories (5) evaluate key barriers and facilitators and/or (6) present new and novel opportunities.

Minitrack 3: Digital Transformation in Healthcare

Michael Dohan (
Kaushik Ghosh (
Joseph Tan (

We are at the beginning of a fourth industrial revolution, enabled by emergence of new and improved digital capabilities. Many believe that digital transformation, defined as digitally-enabled, continuous, strategic undertaking to significantly improve business processes and customer engagement, is critical to advance the state of healthcare in order to improve patient outcomes.

Digital transformation in healthcare emphasizes strategic undertakings enabled by emerging technologies to facilitate the experience of patients during their interactions with various entities in the healthcare system. The aim is to develop a comprehensive view of how patient outcomes and experience can be improved through digitization of healthcare processes. Potential topics include those related to experiences of patients, providers, payers, and other entities in the healthcare value chain; strategic, managerial, and governance-related issues associated with digital transformation; and others. This minitrack will consider submissions of empirical research, theoretical and methodological approaches, literature reviews, technology evaluations, and position papers.

Minitrack 4: Virtual Communities for Healthcare

Srikanth Venkatesan (
Wencui Han (
Raj Sharman (
Joana Monteiro (

Virtual communities provide information, and support for patients. Other entities who benefit from conversations in this forum include providers, equipment manufacturers, and policy workers. This mini-track provides a forum for all researchers who work in the healthcare virtual communities space. This mini-track solicits empirical, theoretical, conceptual, and case-based research studies that seek to explore any issue that relates to Virtual communities in the Healthcare area. Suggested topics include, but are not limited to, the following:

• Virtual communities providing support for patients with conditions like sexually transmitted diseases, social anxiety disorders, Parkinson’s disease, ALS, Diabetes, etc.
• Design Issues relating to online portals for supporting healthcare patient-to-patient portals
• Design of virtual communities
• Mobile technologies and HCI
• User-friendly interfaces for special needs and at-risk populations
• Data scrapping issues from online communities
• Utilizing health-related user-generated content such as reviews, etc. for decision making
• Predictive analytics using information found in online health social networks
• Sentiment Analysis of information found in virtual healthcare communities
• Measuring the quality of information in virtual healthcare communities
• Security and Privacy issues with virtual healthcare communities
• Support issues
• Text mining healthcare data found in virtual communities
• Storage issues in healthcare data
• Recency issues in virtual healthcare communities
• Readability and health literacy issues in virtual healthcare communities
• The economic impact of virtual healthcare communities
• Individual behavior and group dynamics in virtual healthcare communities
• Health and Social impact of virtual communities
• Trust in virtual healthcare communities
• Wiki’s and blogs

Minitrack 5: Adoption and Impact of Health Information Technology

Gang Peng (
David Zhang (

In this mini-track, we focus on the adoption and impact of health information technology (HIT). Specifically, we examine the hurdles, facilitators, stakeholders, and models for HIT adoption, and investigate the impact of HIT on patients, doctors, healthcare organization, and society in general. We invites research at any levels, including individual, unit, organization, community, or society, and using various research methodologies, such as empirical, modelling, case study, conceptual, intervention, or simulation. Issues of interest include but are not limited to the following:
• factors affecting HIT adoption in the health care context
• stakeholders and their interactions in affecting HIT adoption
• new models of HIT adoption
• post-adoption behavior and meaningful use of HIT
• how does HIT affect patient care?
• how does HIT affect hospital operational efficiency and effectiveness?
• how do online communities facilitate high-quality and affordable health care?

Minitrack 6: Data Driven Healthcare

Anna Sigridur Islind (
Helena Vallo Hult (
Livia Norström (
Sara Willermark (

The rapid development of digital technologies that collect data makes the way data is gathered and handled important aspects of modern healthcare. The data is often produced by patients (patient-generated health data: PGHD), and used in collaboration with healthcare. This minitrack is interested in papers discussing the design and development of digital artifacts (and m-health apps) and use of such artifacts (and larger systems or platforms) that increase or change the data flow in healthcare. This includes papers that shed light on the data work required to make sense of the increased data flow in healthcare. Data work can include everything from making sense of data, to data collaboration, translation work with data and increased flow of data into healthcare settings as well as patients lives. The interest is not merely in big data but also in small data and the use of personal data for increased wellness and health.

Track Co-Chairs:

  1. Miguel I. Aguirre-Urreta (Visiting Associate Professor, Florida International University,
  2. Dezhi Wu (Associate Professor, University of South Carolina,
  3. Jeff Jenkins (Associate Professor, Brigham Young University,

Track Description: 
The AMCIS 2020 HCI Track will provide a forum for AIS members to present, discuss and explore a wide range of issues related to Human-Computer Interaction and Information Systems. Human Computer Interaction (HCI) is an interdisciplinary area that has attracted researchers, educators, and practitioners from several disciplines. It essentially deals with the design, evaluation, adoption, and use of information technology, with a common focus on improved user performance and experience. New and exciting research opportunities are emerging, including issues and challenges concerning people’s interactions with various information technologies that can be examined from an organizational, managerial, psychological, social, or cultural perspective. This track welcomes papers that aim at advancing our understanding of human‐computer interaction at the individual, work group, organization, or society levels. Submissions may use any type of research method.

Opportunities in Leading Journals: AIS Transactions in Human-Computer Interaction (THCI) has agreed to fast-track the ‘best-in-track’ papers as well as any other that the track-chairs deem ready.

Minitrack 1: Interface Design, Evaluation and Impact

Gabe Lee (
Andrew Chen (
Anna McNab (

This mini-track is an outlet for human-computer interaction (HCI) papers that research interface design, evaluation, and impact. It supports a wide-ranging set of research topics, methods, and perspectives in the HCI area. Possible topics include user interface design and evaluation for B2B, B2C, C2C e-commerce, m-commerce, and social media sites, business software including ERP, Internet of Things, big data dashboard, and healthcare IT, augmented reality (AR) and virtual reality (VR), mixed reality (MR), and games. User task analysis, usability testing, the analysis of the impacts of interfaces on the attitudes, behaviors, performance, or productivity of individuals, organizations, and society are also the topics of this mini-track. Authors are encouraged to investigate new issues related to and apply new approaches of considering HCI in light of emerging technologies and technology trends. Excellent conference submissions have been considered for fast-track options at journals publishing HCI research including AIS Transactions on Human-Computer Interaction.

Minitrack 2: Virtual and Augmented Reality

Guillaume Faddoul (
Lutfus Sayeed (

Recent years have seen the emergence of devices supporting virtual and augmented reality. Originally considered for entertainment purposes, virtual reality (VR) and augmented reality (AR) found their way into industry applications in areas such as education and healthcare among others. Thanks to a constantly improving technology, VR and AR are on the path to become the future of computing. However, some limitations, such as high device cost, social acceptance and safety concerns, may negatively impact this new technology acceptance.

Some possible topics to consider would be:

• Social acceptance of VR and AR
• VR and AR as training platform and in education
• Information sharing through VR and AR
• VR and AR in entertainment
• Social and safety concerns in VR and AR
• Financial impact of VR and AR

Minitrack 3: Cognitive, Affective, and Conversational HCI

Ryan Schuetzler (
Nathan Twyman (
Mark Grimes (
Jeffrey Proudfoot (

Understanding and adapting to the cognitive and affective states of users can enable systems to interact more effectively. Recent research has explored ways to understand cognitive and emotional states through a variety of sensors and technologies, including fMRI, eye tracking, heart rate detection, keystroke dynamics, and mouse tracking. Emerging systems are able to incorporate information from these sensors to create more humanlike responses, to improve decision processes, and to gain a deeper understanding of how the user is thinking or feeling. This mini-track provides an outlet for human-computer interaction (HCI) papers that investigate systems—and human behavior with systems—that respond to cognitive and affective states. Possible topics include conversational technology (e.g., chatbots and digital assistants), affective or cognitive state detection, HCI for credibility assessment, novel use of sensor data, and affective computing.

Minitrack 4: IS, Food Industry and Consumer Behavior

Chul Woo Yoo (
Jahyun Goo (
Derrick Huang (
Ravi S. Behara (

This minitrack examines the nature and implications of use of IT in food industry. With growing concerns for food safety, service quality and information sharing in food industry, the impact of information systems and human-computer interaction in the context is receiving great attention. The fact that food industry is related to health issues as well as regular consumption satisfaction makes distinctive phenomena such as organic food purchase, consumers’ willingness to pay price premium, intensive information search, etc. This minitrack aims to extend our understanding of IS in food industry, human-computer interaction, and consumer behavior to enhance the theoretical foundation for research, offer guidance to practitioners and share important empirical findings with consumers. This minitrack welcomes conceptual and empirical research papers investigating this emerging phenomena using various theories and methodologies.

Track Co-Chairs:

  1. Robert E. Crossler, Washington State University,
  2. Herbert J. Mattord, Associate Professor, Kennesaw State University,

Track Description:
Cybersecurity remains a key challenge for organizations despite massive investments over the last two decades. While technological advancements have been made to improve cybersecurity, human vulnerabilities have become the weakest link in security. High profile events such as defections, espionage, and massive data breaches have led the public to question their own expectations of privacy. While there is an abundance of practices and techniques for employing cybersecurity, many hard problems remain unanswered.

The purpose of this track is to provide a forum for theoretical developments, empirical research findings, case studies, methodologies, artifacts, and other high-quality manuscripts. Sponsored by SIGSEC, we seek to address important questions arising from emerging developments in information security, such as security analytics, financial crimes, security analytics, and digital ,forensics? How do system defenders share information to mitigate vulnerabilities and exploits? Does pervasive data collection deter privacy-conscious individuals? Do regulations and policies influence employee security behaviors and organizational security postures?

Minitrack 1: Cyber Crime, Cyber Terrorism, and Hacker Culture

Miloslava Plachkinova (
Chris Maurer (

The growing number of terrorist incidents over the past few decades have resulted in a great deal of interest in how to act against acts of terrorism within our cyber space. As our society continues to increase its dependence on technology, the threat posed to nations from terrorists is no longer just physical but also expands to our digital world. This minitrack aims to shed more light on the issue of cyber crime and cyber terrorism by also exploring hacker culture and the motivations of attackers. Some possible topics to consider would be:
– Dimensions of cyber crime
– Motivation and organization of hackers/hacking groups
– Policy implications of cyber terrorism and cyber crime
– Prevention of cyber crime and cyber terrorism
– The risks posed by IoT and SCADA
– International approaches to fighting cyber crime and cyber terrorism
– Developing theory and constructs to better understand cyber crime

Minitrack 2: Moving Beyond Traditional Constructs in Information Security Research

Mohammad Merhi (
Punit Ahluwalia (

Employees are organizations’ core assets that interact with Information Systems (IS) in order to perform their tasks; however numerous studies have reported that employees noncompliance of IS security policies is the main cause of security breaches within organizations. Over the last decade, the IS research community has contributed substantial research in order to understand the causes underlying IS security noncompliance. Most of this research draws upon the General Deterrence Theory and Theory of Planned Behavior theory to explain the behavior that motivates IS security compliance. Even though the existing research has significantly contributed to the understanding of the phenomenon of IS security noncompliance, several studies have reported non-convergent findings. The purpose of this mini-track is to provide a forum to present and discuss theoretical models, methodologies, and empirical cases concerning employees’ behaviors and noncompliance with IS security policies.

This mini-track aims to investigate new theories and constructs that have not been explored in IS security compliance literature. Therefore, we invite innovative papers that explore new constructs and theories that address a variety of issues pertaining employees’ behaviors towards IS security in organizations. The goal is to advance our understanding of the IS security noncompliance phenomenon. Cross-cultural studies or comparative studies highlighting differences and similarities regarding employees’ behaviors with IS security in emerging and developing countries are also welcome.

Minitrack 3: IT Governance, Risk, and Compliance in the Context of Security and Privacy 

Arunabha Mukhopadhyay (
Raj Sharman (
Gurpreet Dhillon (
Manish Gupta (

Researchers have typically addressed security problems from a purely technical perspective. This mini-track welcomes research addressing information assurance issues from a socio-technical, economic, and behavioral perspective. The mini-track provides a platform for researchers in the IT Risk, IT Audit and Compliance area.
This mini-track solicits empirical, theoretical, conceptual, and case-based research studies that seek to explore the Governance, Risk, and Compliance (GRC) issues of security and privacy. Suggested topics include, but are not limited to, the following:

• Analytics to improve security, profile employees
• Text mining methods in predicting hacker sentiments
• Factors facilitating the successful adoption, implementation and sustainment of GRC frameworks to security.
• Factors implicated with the successful integration of Information System security elements: 1) Logical security, 2) Infrastructure security and 3) Premises security.
• Adoption and growth of malware and adware.
• Economics and quantification of IT Risk.
• Risk analysis and management, risk and fraud assessment
• IT audit and controls
• Identity theft and risk assessment
• Individual motivators and inhibitors of employee computer crime
• Insider threat behaviors and antecedents
• Intrusion detection/prevention systems
• Security and privacy for Cloud Computing services.
• Legal, societal, and ethical issues in IS security and privacy
• Security and privacy concerning social media and social networking
• Security and privacy metrics and strategies
• Security and privacy of mobile devices
• Social and business security and privacy policies
• Security risk assessment
• Socio-technical mechanisms for countering the cyber threat
• Behavioral issues in IS security
• IS security culture and awareness issues
• Security issues emanating from globalization and outsourcing
• Organizational issues in IS security

Minitrack 4: Information Privacy in Firm-Customers and Firm-Employees Relationships 

AJ Burns (
James Parrish (

Information Privacy is an important research topic with wide implications, not only for businesses but also for regulatory bodies, governments, and the general public. Citizens, consumers, and employees alike are more selective about organizations they can trust in handling their personal data. Although the contribution to the privacy literature has significantly increased over the last decades, how the above-mentioned challenges (security, regulation and increased public awareness) impact the ways organizations deal with privacy remains to be explored. Additionally, how consumers and employees cope with organizations collecting and using their data is still to be deeply explored. This mini track encourages submissions examining privacy issues within firm-customer and firm-employee relationships and exploring how (mis)management of privacy impacts these relationships. We especially encourage research, conceptual and empirical, building on organization science, ethics, marketing, human resources, and management theories. We welcome research utilizing a variety of methods such as survey, case-study, text analysis, and others. Topics of interest may include (but are not limited to):
• Data protection regulation (e.g. GDPR) implementation challenges and best practices e.g. consumer or employee consent collection
• Public perceptions about/attitudes towards data disclosure and information privacy
• Employee or Customer data privacy management
• Industry specific privacy concerns such as healthcare and financial services
• Link between corporate social responsibility and privacy management
• Consumer or employee formation of trust
• Consumer or employee reactions to cyber-attacks or privacy failures
• Exploration of the privacy calculus or the privacy paradox paradigms
• Exploration of why and how affect can influence privacy-related decision-making

Minitrack 5: Unmasking Social Engineering : Trends and Countermeasures

Lokesh Ramamoorthi (
Gabrielle Peko (

Social Engineering is the art of using deception or manipulative techniques on humans to divulge confidential or sensitive information and using the information for malicious purposes. Social Engineering is still among the most common tactics used by cyber criminals either alone or in conjunction with other hacking methods. Social Engineering takes many forms such as in person conversations, email phishing, social media phishing, phishing via mobile channels and so on. Technological advances in hardware and software applications make it difficult for hackers to gain control of these systems, hence attackers exploit human vulnerabilities to infiltrate systems and gain information. Threat actors are moving on from traditional methods of mass phishing campaigns and turning towards more advanced social engineering attacks targeting organizations and individuals worldwide.

We seek papers that explores various approaches, models, trends, technologies, analysis of social engineering and also, prevention, avoidance and mitigation methods for the social engineering attacks.

Minitrack 6: Information Security Risks to Research

James Smith (
Andrew Green (
Tyler Pieron (
Amy B. Woszczynski (

Academic researchers around the world are increasingly becoming targets for information security threat actors, including state-sponsored espionage targeting research programs. These threats have been demonstrated to be highly persistent and targeted. Enterprise IT and information security at many universities are focused on protecting core functions of the university and may not be focused on tailored protection for specific research groups.

This mini-track invites the authors to submit papers that address relevant issues and concerns related to the intersection of academic research and information security threats.

Topic areas may focus on, but are not limited to:

• What are the most serious cybersecurity issues currently encountered by universities and what can be done about these issues? What are the best practices to recognize, protect, detect and respond to threats to academic research?

• The dimensions of research that expose researchers to increased information security threats, e.g. intellectual property development, research topicality, national origin, funding source, and collaboration networks.

• The nature of the threat actors targeting academic researchers; e.g. nation state advanced persistent threat (APT) actors, criminal actors, economically driven corporate espionage and political threat actors.

• Fit and misfit between the threat posed to researchers and the protection provided by enterprise IT and information security at universities, including:
Usable security in academia
Access control and authorization
Cyber security awareness training
Organizational and institutional network structures

• Balancing an open culture of academic research vs. protecting valuable intellectual property.

Minitrack 7: Bright ICT – Beyond Security and Privacy Concerns

Jiyong Park (
Aaron French (
Dan Kim (

To reduce the substantial adverse effects on our economy and national security, many researchers pay high attention to the negative effects of ICT and investigate concepts and approaches to drastically reduce its undesirable consequences. Beyond simple concerns of security and privacy, we have to establish safe and secure ICT platforms which can preventively identify and mitigate malicious anonymous security and privacy concerns across the globe.

This minitack invites original research articles addressing a broad coverage of technical, managerial, economic, and strategic solutions towards developing the bright ICT platforms, with emphasis on global trust building. Papers may employ any applicable IS research methods (e.g., case study, survey, analytical modeling, experiments, computational models, design science, etc.).

Minitrack 8: Emerging Issues in Information Security

Humayun Zafar (
Angela Jackson-Summers (

We know that every sector in this connected world is faced with various threats of information security. With a continuous stream of ever evolving information security breaches it is important to investigate not only the threat vectors and countermeasures, but also policy implications that may arise in the future.

This mini-track will address current and emerging issues and trends in information systems security, assurance, and privacy. Authors are encouraged to submit original research that pertains to but not limited to the following areas:
– Records retention and destruction issues
– Security and privacy policies
– Security control technologies for customer databases
– Recent advances in core security control technologies such as authentication, authorization, auditability, including strong authentication practices and biometrics
– Outsourcing and impact on security and privacy
– Impact of customer tracking for customizing advertisements and its impact on information security and privacy
– Information security and privacy concerns pertaining to use of GPS or location based services commonly found in smartphones
– Security and privacy of mobile payments
– Security and mobility
– The role of GDPR and security
– Emerging trends and practices in information security governance, risk management, and compliance

Track Co-Chairs:

  1. Dr. Asli Akbulut, Grand Valley State University,
  2. Dr. Rhonda Syler, University of Arkansas,
  3. Dr. Craig Van Slyke, Louisiana Tech University,

Description of Proposed Track:
Information systems (IS) educators face a number of challenges in the current environment, including dealing with declining enrollments, preparing students for the changes in the profession and updating curriculum to integrate new ideas and technologies. These challenges make sharing IS education-related knowledge and
practices especially critical. Therefore, it is critical that leading conferences, such as AMCIS, include a strong IS education track. As the official AIS special interest group on education, SIGED is uniquely positioned to organize an IS education track. This track provides an opportunity for IS educators and researchers to exchange ideas, techniques, and applications through a combination of workshops, panels, and paper presentations. In constantly changing times full of technological disruption, much of our focus is on innovation, disruptive technologies, and quality advances in IS and MIS instruction and curriculum. Different submission topics are welcome, ranging from
papers aimed at improving the teaching of specific courses to “big picture” papers intended to address broad topics. Submissions using information systems technology to
advance education in other disciplines are also welcome.

Minitrack 1: Technology Enhanced Collaborative Learning 

Rassule Hadidi (

Information and Telecommunication Technologies (ITT) continue to play a significant role in facilitating collaboration among individuals and organizations around the globe. The use of collaborative systems for teaching, learning, and engagement between both faculty-students and students-students has increased considerably. The focus of this mini-track is to explore theoretical and practical ways to incorporate learning technologies into teaching and learning to foster engagement, and to improve the overall educational experience.

Possible topics include but are not limited to:

• Adoption and diffusion of collaborative systems in education
• Effective and mindful use of learning technologies
• Models of collaborative learning
• Collaborative tools and technologies
• Usability and user satisfaction
• Support and training structure
• The role of learning technologies and human educators in teaching and learning
• Value-added impacts of using learning technologies
• Efficient measurement and management of learning technologies
• Outcome measures
• Sharing economy and online teaching
• State-of-the-art practices

Minitrack 2: Learning Analytics and Intelligent Learning Applications

Sebastian Hobert (
Florian Berens (

Nowadays, an increasing student-to-lecturer ratio is a common challenge in academic education. Due to this, learning processes suffer for three main reasons: (1) The interactivity between students and lecturers decreases, (2) the workload for educators to provide high-quality feedback to all students exceeds, and (3) offering individualized learning support to students becomes more difficult. By providing intelligent learning applications, these challenges can be addressed. Common features of those innovative intelligent learning applications are the adoption of the learning contents to the learners’ needs and an individualized learning support. To achieve this, it is required to analyze and to understand the underlying learning processes in detail. Thus, learning analytics and intelligent learning applications are strongly linked. This minitrack focusses on this overlap by offering the possibility (1) to present innovative, intelligent software artifacts for supporting learning processes and (2) to discuss analyses of digital learning processes based on learning analytics studies.

Potential topics of interest for this minitrack include, but are not limited to, the following:
– Approaches of improved teaching based on learning analytics
– Innovative learning applications for fostering the students’ learning success
– Analyses of learning paths in intelligent learning applications
– Adoption of learning processes based on learning analytics
– Artificial intelligence technologies for teaching and learning
– Intelligent tutoring systems
– Conversational agents (like chatbots and smart personal assistants) for teaching and learning
– Gamification for improving learner engagement based on learning-related (usage) data
– Learning analytics approaches for investigating teaching and learning processes
– Visualizations of students’ learning progress based on learning analytics
– Dashboards for providing easy access to learning analytics

Minitrack 3: Business Simulations in Higher Education

Paulino Silva (
Anabela Mesquita (

More and more, the world of work is demanding soft skills as a requisite to enter the job market. As a consequence, HEI are introducing changes in the pedagogical approaches and teaching methods in order to meet these needs and expectations. One solution includes the incorporation of Business Simulation methodologies in the most diverse courses, at all educational levels. These types of solutions enables students to develop important skills, together with practical knowledge. This mini-track provides an opportunity for educators, researchers, students and practitioners to exchange ideas, techniques, and experiences concerning the use of these techniques as a way to acquire practical knowledge and develop soft skills. Different submission topics and formats are welcome, ranging from papers describing games and simulations, to papers presenting technological solutions and even the description of the use of such a solution in higher education.

Minitrack 4: Innovation in IS Education: Creative Approaches to Today’s Opportunities and Challenges (SIGED)

Heikki Topi (

In today’s world focused on technology- and data-driven innovation and organizational transformation, the role of an IS educator is both exciting and challenging. We are helping students to be prepared to deal with competitive pressures, global issues, and complex problems. These factors—coupled with ever-changing technologies, generational differences, challenges with diversity and inclusion, gaps between achieved graduate competencies and industry requirements, and the evolving disciplinary landscape—make this a challenging time to be an IS educator or an administrator responsible for IS education. Every challenge does, however, also provide an opportunity for those who can adapt and innovate. The proposed mini-track will provide a forum for exploring a variety of innovative topics that will assist in tackling these challenges and contributing to the development of IS professionals. Additional sample topics, include innovative curriculum strategies, modes of delivery, and life-long learning.

Minitrack 5: Information Systems Education and the Future of Work

Radwan Ali (
Humayun Zafar (

This track is interested in scholarly work that focuses on IS education from the perspective of workforce development. Due to the evolving nature of information technologies in an era of data analytics, open source development, social media, and cybersecurity, the IS curriculum is seemingly lagging. It does not address the new technological advancements and changing workplace requirements quickly enough. This, along with rise of micro-credentialing in non-standard IS settings implies that evolving the IS curriculum becomes an existential necessity. The field as a whole cannot consider itself to be immune to national and local level conversations that evolve around cost of higher education, workforce preparation, and value of degrees. Having a curriculum that is able to address these issues in an innovative fashion is the only long term strategy.

This track intends to produce models for future-centered curricular guidelines. We envisage research projects that investigate the IS discipline’s identity through its curriculum and this curriculum’s place with respect to other computing disciplines (Computer Science and IT), and as importantly, how these curricular guidelines address the modern workplace. Proposals for this track may include curriculum research, course planning and materials, case studies, and other IS education-relevant projects in addition to others:

• Curriculum (design, planning, implementation, etc.)
• Pedagogy
• Course planning and design
• Case studies
• IS projects
• Mobile IS learning
• IS vs. IT vs. CS discussion
• Experiential IS learning
• IS planning for workplace preparation
• Challenges of IS education for the workplace

Track Co-Chairs:

  1. Jim Denford, Royal Military College of Canada,
  2. Jennifer Gerow, Virginia Military Institute,

Track Description:
The IS Leadership and the IT Profession track is aimed at fostering a forum for IS scholars engaging in a range of issues surrounding the practice of IT related research including IS leadership, the IT workforce, career development/training and issues surrounding the IT profession. Specific objectives of the track are to allow members to share their research, develop the discourse between academia and practice, engage in exchange of perspectives, and encourage future collaborations. The track is sponsored by the AIS Special Interest Group on IS Leadership (SIGLEAD) in collaboration with the Society for Information Management (SIM). This track has been led by SIGLEAD and hosted at AMCIS since 2003. The proposed track title is an evolution of the previous Human Capital in Information Systems title as the new title was determined to be more reflective of the SIGLEAD sponsorship, more reflective of growing coordination with SIM and more inclusive of the research interests of both groups.

Though articles on IS leadership and the IT profession abound in the practitioner press, much less attention has been devoted to the topic from an academic perspective. IT professionals – whether leaders at the CIO level, IS project and line staff or external professional service providers – are the human dimension of the discipline and therefore issues surrounding IT practice are of enduring concern to academics and practitioners alike. Mini-tracks will be sought to cover the range of the track interest and authors will be encouraged to submit both conceptual and empirical papers contributing to both research and practice that employ a variety of quantitative and qualitative methodologies. Opportunities in Leading Journals (if any): The topic is publishable in all top IS journals and opportunities for special issues with several IS journals are being sought.

Minitrack 1: Issues in the IT Profession 

Joseph Taylor (

Though articles on issues in the IT profession are common in both the practitioner press and the technology vendor community, much less attention has been devoted to the topic from an academic perspective. Managing IT requires leaders to understand the interplay between managerial decisions and information technologies and systems. Research regarding issues in the IT profession examines the business impacts relating to the decisions that IS leaders must make regarding the people, processes, data and technology that are make up information systems. Research areas related to issues of the IT profession are informed by the results of the Society of Information Management (SIM) annual survey of IS leadership priorities. The mini-track seeks to explore the various dimensions, theoretical bases, and perspectives on issues in the IT profession and to advance the state of scholarship on the issue. Authors are encouraged to submit both conceptual and empirical papers that employ a variety of quantitative and qualitative methodologies.

Possible Topics includes but are not limited to:
Issues of specific interest to IT practitioners
• Managerial implications of process and technology decisions
• IS Organizational impacts of technology provisioning practices
• Strategic positioning within the organization

Research linked to SIM survey priorities
• Examination of key issues of IT leaders from vendor neutral positions
• Evaluation of the business impacts of IT decisions
• IT strategy development

Research and practice papers and contributor
• IS organizational implications of technology change
• Practitioner driven research
• Managing success and failure of IS

Minitrack 2: IS Leadership & Development

Mike Taein Eom (

IS Leadership & Development is broadly defined to include research on IS leaders such as CIOs and CTOs, including their roles and careers. Though articles on IS Leadership Development abound in the practitioner press, much less attention has been devoted to the topic from an academic perspective. IS Leadership Development sets directions, creates a commitment, and adapts the IS unit to fit a changing environment. It is, thus, an enduring concern to IS academics and practitioners alike. It is an issue that should face organizations for many years because leadership has been a persistent concern of all societies and organizations. The mini-track seeks to explore the various dimensions, theoretical bases, and perspectives on IS Leadership Development and to advance the state of scholarship on the issue. Authors are encouraged to submit both conceptual and empirical papers that employ a variety of quantitative and qualitative methodologies. Topics include, but not limited to:
CIO and CTO Roles and Careers
• CIO reporting structure
• Strategic positioning within the organization
• Characteristics of a successful leader
• Managing success and failure

Technical Employee Development (i.e. Career Transition)
• Promoting from within the company or hiring from the outside
• Required skills for CIOs and CTOs
• Qualifications for being promoted to CEO
• IS succession planning

Non-Technical Employee Development (i.e. Career Transition for Non-IT Managers)
• Preparation and development of non-technical executives for CIO and CTO positions in large enterprises
• Preparation and development of non-technical executives for CIO and CTO positions for IS as a secondary role in SMEs
• Importance of CIOs to have a “pure” IT background

Minitrack 3: IS Career Development 

Paola Gonzalez (

The IT profession is a critical driving force for today’s organizations. Despite this importance, IT professionals are constantly facing challenges in their efforts to realize IT value, to climb the corporate ladder, to have a diverse workforce, among others. The objective of this mini-track is to help us, academics and practitioners, further explore these issues and aim at better understanding the relationship between the IT professional and the organization. This mini-track welcomes research that address the issues above and emerging ones within the IS/IT workforce, talent management, career streams, professional developments, performance evaluations, work/family balance of IS professionals, as well as ethical, societal, and legal issues related to managing IT professionals, among others.

IS Career Development is broadly defined to include research on IS professionals at various levels of the organization (e.g., CIOs, IT managers, IT supervisors, Programmers, IT security) including their roles and careers.

Track Co-Chairs:

  1. Dawn Owens, Clinical Assistant Professor, The University of Texas at Dallas,
  2. Alanah Mitchell, Associate Professor, Drake University,

Track Description:
In today’s highly competitive marketplace, organizations continue to look for ways to make the most of their projects. Information technology (IT) projects specifically continue to face challenges related to uncertainty and changing technology. IT projects have become notorious for high failure rates, significant cost and/or budget overruns. Both research and anecdotal evidence suggests that many IT projects struggle to meet functionality and quality targets. Research has identified multiple reasons for these challenges in IT projects, such as: project escalation, poor risk management, failure to manage user expectations, poor software development or project management processes, or inability to learn from past mistakes and successes. The insights gained from research in this area are often highly relevant to practice and can offer new contributions to existing theory. As a research community, there is still much to be learned and discussed about improving success rates for IT projects. This track welcomes papers that address a diverse range of topics related to IT project management.

Minitrack 1: Innovation and Project Management in Healthcare

Radu Vlas (

Early researchers such as Peter Drucker defined innovation as firm’s ultimate raison d’être. Innovation creation is considered to be more the result of a recombination process than of a natural creative process. Research in this tradition argues that innovative capabilities are born out of a novel way of combining knowledge or out of the ability to reconfigure already existing combinations. Overall, the innovation process is difficult, capital intensive and time consuming, especially in error-intolerant environments such as healthcare. IS scholars have called for innovative uses of IS in healthcare that will reduce cost and improve healthcare. Research acknowledges the criticality of good project management skills in support of technological innovation. Artifact innovations (such as virtual reality gear or direct brain interfaces) represent the outcome of successful projects. Technology-rich environments, such as healthcare, see more radical innovations – as opposed to incremental innovations – than the established domains, such as manufacturing or service.

Minitrack 2: Managing projects in the digital transformation era

Yuzhu Li (
Sheng-Pao Shih (

Organizations strive to transform in this digital era to operate and capture a broader market at high speed. New technologies such as artificial intelligence, big data, and cloud computing, all support connectivity and collaboration in project management. Organizations in digital transformation era aim to become a market disruptor or survive in the market by integrating with new technology or extend traditional business practices, logics, and models. Project management becomes more crucial for organizational success in this new hyper-competition than ever. This mini-track provides a forum for researchers and practitioners to share and disseminate insights about how to manage projects in this unique technology-empowered business environment, and how to get employees ready for digital transformation projects. Submissions can be conceptual, empirical, and others. Studies may vary at different levels, including country, industry, organization, team and individual levels. Research related to project management in technical, behavioral, psychological, or organizational perspectives are welcome.

Minitrack 3: General Topics in IT Project Management

Gaurav Shekhar (
Deepak Khazanchi (

The Minitrack will feature papers and panel(s) that focus on problems that cut across many traditional IS/T Project Management areas, including, but not limited to, the following topics:

• Theories used in project management
• Virtual and distributed project management
• Patterns of project management
• Agile project management
• Knowledge networks
• Project management methodologies
• Project leadership
• Project quality metrics
• Best practices in project management
• Project management standards
• Project success
• Knowledge sharing and management in IT projects
• Portfolio project management
• Project governance models
• Software and eservices project management
• Project auditing

Minitrack 4: Agile Project Management (SIG ITProjMgmt)

Meghann Drury-Grogan (
Mali Senapathi (

Agile methodologies are a large part of IT project management. They strive to reduce the cost of change throughout the software development process and rely heavily on teams and teamwork. Though success stories with the adoption of agile methodologies exist, managers struggle with maintaining agile methodologies in the long-term.

Therefore, a better understanding of the factors that help teams using agile methodologies drive project success is needed. Further difficulties for organizations relate to sustaining the use of agile methodologies in the long-term and the management of a potentially diverse range of agile projects at the portfolio level. These and related items will be explored in this minitrack.

We are seeking high quality research papers for this track that investigate various aspects of agile project management. Possible topics include, but are not limited to:
• Agile and adaptive IT project management versus traditional management
• Agile project portfolio management
• Best practices in agile project management
• Challenges implementing and sustaining agile methodologies
• Communication and interaction on agile teams
• Controls used in agile teams
• Decision-making and governance in agile teams
• Evaluation and reward systems used by agile teams
• Managing co-located, virtual and/or distributed agile teams
• Trends in agile project management

Minitrack 5: Emerging Technologies and Project Management

Abhishek Tripathi (
Deepak Khazanchi (

Emerging technologies such as the internet of things (IoT), sensor networks, artificial intelligence/machine learning (AI/ML), and big data analytics are yielding a wide range of new applications and project management research issues. These relatively recent technological innovations bring many challenges and also often affect economic interests. Some of these challenges can severely undermine the various resources of organizations. To understand the full potential of these technological innovations and trends requires that we not only produce technical solutions but also address corresponding changes in the way we manage them. This means that work tasks and skills of various IT project stakeholders will need to be further understood. Furthermore, these issues are also a relevant concern for IT leaders (Kappelman, L. et al., 2018). Policies and frameworks related to these trends are critically important for organizations and a greater understanding of these emerging technological trends is required to address the various organizational and socio-political threats (Tripathi & Khazanchi, 2018).
We are seeking high-quality research papers for this track that investigate various aspects of emerging technologies, IT project management and IT leadership. Possible topics include, but are not limited to:
• Changes in project management techniques with the emergence of new technologies.
• Various factors which are required for successful emerging IT project completion
• Theory and characteristics of leadership for the successful and failed emerging technology projects.
• IS/T leaders work alignment and emerging technology.
• Examination of key issues of IT leaders from emerging technology positions.

• Kappelman, L., Johnson, V., Maurer, C., McLean, E., Torres, R., David, A., & Nguyen, Q. (2018). The 2017 SIM IT Issues and Trends Study. MIS Quarterly Executive, 17(1).
• Tripathi, A., & Khazanchi, D. (2018). IS/T Leadership: A Comprehensive Review of Published Research.

Track Co-Chairs:

  1. Associate Professor Michael Cuellar, Georgia Southern University,
  2. Associate Professor Duane Truex, Georgia State University,
  3. Hirotoshi Takeda (

Track Description:

Following the successful Meta-Research in Information Systems track at AMCIS 2018 and 2019, in terms of submissions and participant feedback, we propose to continue the track as a primary outlet for publication of innovative articles in this area. Meta-research (research on research) is a reflection among Information Systems (IS) scholars on issues surrounding the production of IS research. As such, it is a valuable venue for scholarly discussion within IS. It includes topics like the structure and development of the field, the core and boundaries of the field, field legitimacy, scholar/department/journal/country ranking methods, discussions of research culture and practices, methods for evaluating scholarship, literature reviews, IS methods guideline reviews, as well as novel methods, theories, and debate. The overall goal of the track is to showcase unique leading edge empirical, theoretical commentary that comprises what we call meta-research. A proper venue for reflexive work has been lacking within the structure of usual tracks at AMCIS. This kind of overview allows the discipline to assess and choose core premises. It is especially important because of the diversity of topic domains that fit into the overall IS scope, which is essentially multidisciplinary in terms of source foundations. The track provides a coherent framing for papers that might be rejected in other tracks for lack of fit, and a place for theoretically diverse and reflexive scholars to share perspectives. It also looks at the discipline as a scholarly culture. The Meta-Research in Information Systems track was first offered in 2018, receiving 15 submissions. In 2019, this grew to 28 submissions. If the track continues to grow in success, we anticipate the formation of a stable research stream, possible workshops, and potentially a new SIG. For these reasons, we look forward to continuing this exciting exploration in 2020.

Minitrack 1: General Topics In IS Meta-Research

Meta-Research is a very diverse field and covers very different topics.Existing mini-tracks cover such areas as novel meta-theoretical frameworks, reconciling related theories, research methods and literature reviews. However many other areas in Meta-Research have not been covered. This mini-track will serve as a place where authors can submit their work that may not precisely fit into other meta-research mini-tracks such as:

– The Core and Boundaries of the Information Systems Field
– Field legitimacy and place within academia
– Methods of evaluating scholarship, tenure and promotion practices e.g Cuellar (2016), Dennis (2006)
– Scholar/department/journal/ country ranking methods, e.g. Lowry et al (2007; 2004)
– Research Culture and Practices e.g. Lyttinen (2007)
– Social Capital in IS

Minitrack 2: Research Commentaries and Literature Reviews in IS 

Gaurav Bansal (
Donald Heath (

As information Systems matures as a discipline, there is a need to conduct and publish research on meta-analysis to synthesize the findings and to identify the potential research gaps and future research agenda. Such meta-analysis can help identify critical research gaps and help us identify the questions that have been answered, and also the ones that still remain unanswered. The meta-analysis also helps the body of evidence to determine the contextual factors and enhance our understanding of how and when they work. Such contextual knowledge can help us understand the contextual features associated with our theories and help identify what planned intervention is likely to be most powerful. Such meta-analysis will help contextualize our findings, and It will help fine-tune our research questions and will help provide more meaningful guidance to practitioners. Thus, this minitrack is focusing on inviting papers that provide theory-based, literature-based, or quantitative analysis based meta-analysis based on IS research.

Minitrack 3: Reconciling Related Theories

Eleanor Wynn (

The Information Systems field has enjoyed an abundance of relevant theory, partly because its academic culture arises from multiple disciplines, including social sciences and management, and partly because the publication structure affords the rise of new outlets. This diversity of outlets continually brings in new theoretical material. However, the discipline has also entertained overlapping theories within the domains of hermeneutics and social construction, each with its own vocabulary. We seek papers that compare constructs across different metatheoretical bases. Topics might include:

* comparative vocabularies and semantic boundary-creation
* direct applicability to analysis of data (of any kind, be it survey, text, observational)
* identification of overlaps and contradictions
* patterns of exclusion of related theory
* notions of the social, of the technical, and of the combination
* perceived trends and recurrences
* current relevance to emergent problems like platforms and infrastructuring

Minitrack 4: Decolonizing Ontologies, Networking Philosophies

Bruce Janz (

In this mini-track, we are looking for papers that rethink the relationship between information and cultural or emplaced philosophies, that is, philosophy which acknowledges its debts and duties to its places of formation while recognizing its place in larger networks of thought. Philosophy’s approach to information has been dominated by philosophies of information (accounts of ontologies and structures of information flow), but have inadequately interrogated philosophy as information, that is, as networks and flows of thought and cognitive processes. The reasons for this are clear – philosophy’s self-conception is as something that rises above its modes and conditions of production and audiences. This is changing as Western philosophy realizes that philosophies rooted in non-Western places and queer, non-white, non-male, and/or disabled experiences might create significant new concepts. Information science can learn from this realization – what does it look like to take indigenous, African, Asian and other ontologies seriously as models of knowledge production, authorization, and transfer?

Papers in this mini-track might engage:
* Scholars such as Eduardo Kohn, Eduardo Vivieros de Castro, Philippe Descola, Sylvia Wynter, Souleymane Bachir Diagne, Achille Mbembe, Rosi Braidotti, Tim Ingold, Tobie Nathan, Isabelle Stengers, Edouard Glissant, Francisco Varela, Humberto Maturana, Ernst von Glasersfeld
* Enactivist (4E) cognitive science as a model for cultural thinking and for understanding information
* Cultural forms as philosophy and as information networks: Ubuntu, palavers, translocality, cannibal metaphysics, biopower

Track Co-Chairs:

  1. Paul Drews, Leuphana University of Lüneburg,
  2. Frank Ulbrich, Lucerne University of Applied Sciences and Arts,
  3. Lauri Wessel, University of Bremen,
  4. Elaine Mosconi,

Track Description:
By adopting, adapting, or developing Information Systems (IS), organizations and their IS continually undergo a considerable transformation often referred to as “digital transformation”. As a result, information systems, business models, business processes, and end-user workplaces are perpetually analyzed, rethought, and changed. Nowadays, many systems in organizations are already interconnected to form inter-organizational IS, contributing to a complex IS landscape in current organizations. This renews the importance of analyzing the interplay between IS and organizations from socio-technical and end-user perspectives and the implications of changing IS on end-users and customers, who are increasingly technologically savvy and immersed in this digital transformation. This year, we invite research papers and real-life teaching cases to be submitted on topics related to organizational transformation and IS, business process management, changing workplaces and IS integration, knowledge management and training, end-user computing, agile methods, IT consulting, and inter-organizational information systems.

Minitrack 1: Disruptive Start-ups and Traditional Companies

Heiko Gewald (
Heinz-Theo Wagner (
Daniel Gozman (

The opportunities provided by digital technology and lower entry barriers to markets gave rise to large numbers and diversity of start-ups that confront incumbent firms with fast changing competitive landscape and the disruption of their traditional businesses.
Especially in areas of the traditional services industries like Financial Services, Legal Services and Health Services new competitors referred to as Fintechs, Legaltechs and Healthtechs start to mix up competition. This trend continues and stretches far beyond the mentioned industries.
Incumbent companies struggle to compete with these new entities due to the differences in business logics entailing, e.g., speed, agility, and customer-centricity. Also, these start-ups specifically target weak spots in the value chain of the traditional businesses. This makes them both a pain and a gain for the traditional companies. A pain as they take business away, a gain as successful collaboration or integration can elevate the competitive position of the traditional business.

Minitrack 2: Digital Transformation through Agile Methods

Andreas Drechsler (
Bettina Horlach (

Many of today’s organizations see agility as a core capability of the digital enterprise. While following agile values, principles and methods in software development projects is well established, organizations across all industries increasingly try to harness agile’s potential in other areas. Areas include (1) scaling agile development to larger settings involving multiple teams and/or projects, (2) managing distributed organizational setups, (3) extending agile values, principles and methods to other functions in the enterprise beyond software development and IT, and (4) establishing inter-organizational setups for agility that include customers, partners or suppliers. These extensions lead to intensive organizational change activities with a high impact on potentially all organizational levels: individual, team, management and governance. For this minitrack, we seek to attract research contributions that extend existing research by focusing on socio-technical, organizational, managerial and/ or individual challenges of extending the application of agile values, principles and methods beyond their original scope.

Minitrack 3: Digital Transformation through Smart Services

Thang Le Dinh (
Jolita Ralyté (
Thoa Pham (

Nowadays, the digital disruption and the fourth industrial revolution change fundamentally the way enterprises do business. Enterprises need to innovate to create unique and exceptional competitive advantages. This mini-track aims at expanding our knowledge regarding the adoption of smart services in today’s business landscape to accelerate the digital transformation. Smart services, which are built based on knowledge-based and intelligent systems and services, have the capacity of self-detecting and self-adaptation to users’ needs without their explicit requests. Big data, business analytics, the Internet of Things and cloud computing provide a huge source of knowledge that allows to determine user contexts and then to enable intelligence capabilities of smart services.

Based on the business perspective, this mini-track provides a forum for exchanging research ideas and best practices related the new business strategies and models, the applications and management of smart services within the context of the digital transformation. We are open to all types of research methods and welcome both theoretical and empirical studies to investigate this research topic such as (but not limited to):

– Theory, approaches and applications for design, development and deployment of knowledge-intensive smart services
– Smart services for industry 4.0
– Enabling smart services with knowledge management
– Predicting user intentions
– Self-detecting, geolocation-based services
– User knowledge management, user context in knowledge-intensive smart services
– Enabling smart services with Big data, Cloud computing and the Internet of Thing
– Smart service evolution and adaptation
– Smart services, smart service systems and value co-creation network
– Information systems for a smart world, smart cities and smart communities

Minitrack 4: Business Process Management and Changes

Joseph Nwankpa (
Yaman Roumani (

The era emerging digital technologies has reignited business process management as organizations seek to innovate and improve business processes with new digital solutions. Yet much of today’s process changes comes at the intersection of business practice, technology integration, usage and alignment. It demands trans-disciplinary systems approaches that engage end-users, bridge silos, and extend organizational boundaries. This mini-track focuses on business process management and changes aimed at supporting organizational transformation, with a particular interest in the role of end-users and how to engage them in organizational innovation, and effective techniques for capturing and modelling business processes from an end-user perspective. All types of empirical and theoretical contributions, including teaching cases, are invited.

Minitrack 5: SIG OSRA General Minitrack

Elizabeth Regan (
Joao Porto de Albuquerque (
Vincent Dutot (

SIGOSRA invites research papers and teaching cases to be submitted on topics related to organizational transformation and IS, business process management, changing workplaces and IS integration, knowledge management and training, end-user computing, IT consulting and inter-organizational information systems. This mini-track brings together research that focuses on organizational transformation but does not fit into any of the other mini-tracks within the SIGOSRA track.

Minitrack 6: Digital Transformation through Data Analytics, Artificial Intelligence and Other Epistemic Technologies

Wendy Günther (
Mayur Joshi (

This mini-track aims to explore how the use of epistemic technologies influence key aspects of organizing, including processes of information processing, insight generation, decision making, organizational structuring, and strategizing. The aim is to complement the research on organizational transformation, which acknowledges the role of (advanced) technologies in knowledge creation, but has paid surprisingly little attention to the nature and role of (digital) information artifacts – epistemic technologies.

Over recent years, several large incumbent firms in long-standing industries have started using new epistemic technologies as key elements of organizing practices. Epistemic technologies – tools that play a key part in the ongoing construction of knowledge (Anthony 2018) – include big data analytics tools and Artificial Intelligence, augmented reality applications, and Internet of Things based technologies. These technologies rely on the production of data and information – both purposeful and unpurposeful (Constantiou & Kallinikos 2015) – as well as the application of algorithms to make sense of data in “rational” ways (Lindebaum et al. 2019). The increased reliance on data and algorithms poses unique challenges for organizations and has given rise to several debates in the academic community (Günther et al. 2017). This calls for a better understanding of distinct digital practices that are enacted as organizations actually leverage such technologies in practice (Baiyere et al. 2017).

Topics of interest include new epistemic technologies and transformation of organizing practices – insights generation processes, decision-making processes, decision-making structures, strategizing, and organizational / individual identity – as well as emergence of new professions (e.g., data science).

Minitrack 7: Digital Transformation and Capitalizing on Digital Disruption

Abayomi Baiyere (
Daniel Fuerstenau (

Digital technologies are often ascribed potentials to disrupt existing status-quo. Designing and organizing for the resulting digital disruption holds opportunities for the digital transformation of aspiring disrupters and threatened incumbents. This mini-track is interested in both perspectives and welcomes both empirical and conceptual studies.

Emerging IS research shows that creating or responding to digital disruption requires substantive strategic and organizational reactions, which in turn informs their digital transformation choices. Pertinent questions include – what are the mechanisms for digital disruption? How should firms organize for digital transformation? How should firms organize for scaling and generativity? These are but a few questions that are relevant for this mini track. We encourage conceptual and empirical insights for advancing both theoretical and practical knowledge in these domains. For example, digital innovations not only draw on information technology, they also demand novel designs of organizational structures and business models to be impactful.

We seek theoretical contributions that help us better understand these phenomena as well as practice-oriented knowledge and design artifacts for dealing with or leveraging digital disruption and transforming and organization.

Minitrack 8: Digital Transformation through Digital Platforms

Anna Sigridur Islind (
Alexander Kempton (

Digital platforms are an emerging area of Information Systems (IS) research. The term “digital platform” takes into account that a platform is a piece of software, while it is also an intermediary that connects needs with resources; in some cases, sellers with customers, in other cases, users with service providers. A digital platform is a hybrid between market, firm and community and is an organizational, technical and regulatory construct that facilitates value creation (Islind, 2018). In this minitrack, we are interested in research on platforms where the design, development, and use of digital platforms is the research topic. We welcome research from within different contexts (from within the public and the private sector) and on different types of platforms. In addition, we welcome research on information infrastructures and discussions on how the two streams of literature can complement each other.

Track Co-Chairs:

  1. Elisabeth Joyce, Professor, Edinboro University,
  2. Flávia Maria Santoro, Professor, University of the State of Rio de Janeiro, Brazil,

Track Description:
This track proposes to continue and extend the past tracks on philosophical approaches to Information Systems. Interest in this field appears to be growing, as shown by the filled workshop and the two panels at this year’s AMCIS. In addition to the mini-tracks proposed for this year, we would like to organize a panel to consider how social media influences people’s beliefs and behaviors.

Minitrack 1: Foundations of Subfields of IS

Alan Litchfield (

The acknowledgement that theory in Information Systems is fundamental to the field. Theory is foundational to method and praxis in Information Systems research, for example, Gregor (2006) describes five theories for analysis, explanation, prediction, explanation and prescription, design and action. Such theories provide a framework through which IS epistemology is understood and selected. The research fields in Information Systems are founded on theories that have been tested over time. The Foundations mini-track provides the mechanism for disciplinary introspection and assessment thus allowing a field to come to a better understanding of itself and its purpose. This popular mini-track provides a forum for every subfield in IS to analyze and re-examine its philosophical and ethical foundations of their subfield in light of exciting developments overtaking the IS field. We invite papers that discuss philosophical aspects of the IS field from all IS domains.

Minitrack 2: Social media: How to Understand Their Success and Risks?

Emmanuel Monod (

This mini-track raises identity questions on social media. Do we always play a role in social media? Or is there a possibility of being authentic? While the quest of identity building seems to be so important on social media, aren’t the phenomena of embodiment and entanglement evidence of a risk of identity lost? From the organizational viewpoint, if building a “social capital” is a key to success, how to combine it with information retention that remains a source of power? How does such a relationship help to understand identity building? In China, while ERP have been widely implemented in companies, their expansion seems to be limited by the growing use of social media for management. Are new theories such as experiential computing, liquid communication. or fluid organizing suitable for understanding the success of social media in companies? Therefore, a research question related both to this contrast and this paradox is: “How to understand the success and risks of social media both in private life and in companies?” This mini-track welcomes any kind of philosophical, psychological or sociological approach to the study of social media.

Track Co-Chairs:

  1. Nanda Kumar, Associate Professor, Baruch College, City University of New York,
  2. Sara Moussawi, Assistant Teaching Professor, Carnegie Mellon University,

Track Description:
As the quantity of data captured about and shared by individuals has exploded over the last decade, there has been a resurgence of interest in information technologies – such as social networking platforms, collaborative filtering and reputation management systems – that facilitate social interaction among individuals. With the recognition that Social Computing straddles research at the intersection of social behavior and computing technologies, we would like to encourage papers that approach this topic
from a plurality of research methods and perspectives. This track welcomes submissions that explore how these Social Computing technologies have transformed how people work, communicate, and play together.

Minitrack 1: Social Media Analytics

Saggi Nevo (
Yingda Lu (
Dorit Nevo (

As social media becomes a standard communication and collaboration platform, large amounts of data are generated and publically available on various platforms such as Twitter, Facebook, blogs, wikis and more. As with other forms of big data a key question to address is how this data can be used to learn about individual and social behaviors, how predictions can be made on various indicators based on social media data, and how can we apply these data to impact platform design and organizational performance. For this mini track on social media analytics we are interested in high quality empirical and conceptual work that addresses these and other related questions.

Minitrack 2: Social Media within the Organization

Kevin Craig (
Shadi Shuraida (

Social media technologies such as wikis, forums, blogs, podcasts and online social networks have changed the communication landscape into one based on user-generated content. They also change the expectations placed on employees when they are not in the office. Because it is changing the way that people create, store and share information, social media is a topic of great importance to future IS research.

Some firms have tried to capitalize on the power of social media technologies to change work routines and culture within the organization. In this regard, IS research can play a role in building a rich understanding of both the opportunities and challenges presented by social media within the organization. We welcome empirical, theoretical, and conceptual works of any and all methodological approaches.

Minitrack 3: Trust in Social Computing

Cong Cao (
Jun Yan (
Meng Xiang Li (

In recent years, there has been a substantial increase in internet penetration and people’s digital presence. As the internet is becoming increasingly accessible, the online-driven lifestyle, such as social computing is having a far-reaching effect on mass consumer behaviour, resulting in a digital consumption surge.

In whatever cultural background and market environment and to whatever stage social computing develops, building, maintaining and enhancing social computing trust is always a primary issue for social computing’s development. The trust-building mechanism of social computing is helpful for one party in the relationship to confirm that the other party will not do harm to the first by virtue of its information advantage, thereby effectively facilitating the smooth social interaction. As a result, analysis of major factors that shape trust in the social computing environment and study of the online trust-building mechanism become an important task in the development process of social computing.

The purpose of this minitrack is to discuss the impact of trust on social computing in terms of customer, enterprise, and social perspectives. We look for submission that cover but are not limited to:

– Trust in social computing
– Trust in social networking service
– Trust in unfamiliar enterprises
– Trust and trust management in O2O environment
– Trust in social shopping
– Sentiment analysis in social media for trust issues
– Social innovation and the trust relationship
– Impact and influence of fake news in social media
– Trust of fintech on social media platforms

Minitrack 4: The Dark Side of Social Media

Qin Weng (
Wendy Wang (

The wide adoption of social media has shifted every aspect of people’s life from personal interaction to how organizations reach their customers. While the impacts and outcomes of social media have attracted increasing scholarly attention in recent years, the opportunities, problems, and risks in social media use remain profound and therefore call for continued research. This mini-track invites papers that identify and address the under researched areas in social media. By assembling a wide array of studies, this track aims to 1) identify new concepts and phenomenon of social media application, 2) explore the aspects of social media that negatively impact people’s personal lives or disrupt the operation of organizations and societies. 3) address the challenges of maintaining a safe and productive environment for social computing.

Minitrack 5: Decision Making in Online Social Networks: Wisdom and Folly of Crowds

Valeria Sadovykh (
David Sundaram (
Gabrielle Peko (

Online Social Networks and Communities (OSN) have transformed how we make decisions. Increasing use of the ‘wisdom of crowds’ as a source of information or reference for those seeking advice raises research and practical interest in understanding how OSN influence and change our everyday decision-making (DM).

The challenges that face users of OSN are information overload and a wide range of online information sources that can complicate decision-making and lead to delays. A further problem is that the most referenced decision-making theories, frameworks, models and concepts were developed in the early 20th century when the influence of online collaboration could not be foreseen. Therefore, it is anachronistic to examine contemporary decision-making practice using more than six decades old models.

The objective of this minitrack is to understand and build theoretical foundations on how OSN can provide support, influence, manipulate, dehumanize and change decision-making at the individual, corporate, and societal levels.

Track Chairs:

  1. Mike Gallivan, Kennesaw State University,

Track Description: 

The Social Inclusion track welcomes relevant theoretical, empirical, and intervention research, in either completed research or emergent research format, that relates to the mission of SIG Social Inclusion (SIGSI). The purpose of SIGSI is to promote research, pedagogy, and outreach on all aspects of social inclusion in the field of Information Systems (IS). The goal of such efforts is to stimulate greater diversity of thought and personnel in AIS and the IS field overall, and participation of all AIS members in a more socially-aware and inclusive discipline.

Social inclusion research investigates the part IT plays in enabling or inhibiting individuals and social groups’ participation in the social structures in which they exist and the needs of under-represented producers or consumers of information systems and technology within the IT field. Topics include: the underrepresentation of gender minorities, race, ethnicities, neurodiversity, and abilities in the IS field, intersectionality of identities (such as ethnicity, gender and socio-economic class), socioeconomic divisions that impact access to or use of technology, designing for the differently-abled, the digital
divide, underserved groups in the information society, and a range of topics related to human diversity, and the “haves” and “have nots” in the information society.

Minitrack 1: Social Inclusion for IT Workers

Gang Peng (

This mini-track focuses on various groups of under-represented IT workers, and invites research at both micro and macro levels, and of various research methodologies, including empirical, modelling, case study, conceptual, intervention, or simulation. Issues of interest include but are not limited to the following:
• female and minority IT workers, such as their access to training and education, job opportunities, work compensation, career trajectory, and how to overcome barriers to encourage female and minority to choose IT career.
• foreign IT workers, what role they play for local and global economy, and their impact on natives in terms of compensation, employment, and career development, etc.
• other social-economically disadvantaged IT workers, such as those with disability or limited resources or in developing areas or counties, and how to bring them on board to collaborate with others
• what are the policy implications for inclusion or exclusion of under-represented IT workers?

Minitrack 2: Using IS for Good

Jordana George (
Dwayne Whitten (
David Gomillion (
Wallace Chipidza (

Information systems (IS) have the potential to improve social welfare through redistribution of power, providing a voice for marginalized people, improving access to education, and increasing economic opportunity (George & Leidner, 2019; Lin, et al., 2015; Ortiz et al., 2019; Silva & Hirschheim, 2007; Vaidya & Myers, 2017). Some development programs that sought to use IS for a good cause have been highly successful, but many other projects, even those well designed and well-funded, have never gotten off the ground (Chipidza & Leidner, 2019). This track is dedicated to research on how IS has been used for good, how and when it is successful, and how and when it tends to fail. The contribution of the track is the development of theory and methods for improving the outcomes when IS is used for Good.

Track Co-Chairs:

  1. Aurora Sanchez, Universidad Católica del Norte, Chile,
  2. Valter Moreno, Universidade do Estado do Rio de Janeiro, Brazil,
  3. Indira Guzman, Trident University, USA,

Track Description:
The AMCIS 2020 Spanish, Portuguese, and Latin America track promotes IS/IT/MIS research in and about Latin America. Latin America makes up a large part of the Americas and its population speaks primarily Spanish or Portuguese. This track opens a space for rigorous and high-quality research that is written in Spanish or Portuguese while also accepting papers in English that bring together IS/IT/MIS research and Latin America.

Minitrack 1: MIS/IT/IS Research in Portuguese

Anatalia Ramos (
Andre Costa (

The MIS/IT/IS Research in Portuguese welcomes academic research based on solid scientific methodology, focused on Management Information Systems, Information Technology or Information Systems, and written in Portuguese.

Minitrack 2: Smart Cities Challenges in Latin America 

Daielly Mantovani (
Celso Machado Júnior (
Daniel Reed Bergmann (

The increase in urbanization has brought to the cities social and environmental challenges of different natures, such as depletion of natural resources, problems in mobility systems, health, education, leisure, public safety, among others. At the same time, technological development, especially in the area of data science, Internet of Things and Artificial Intelligence, creates opportunities for innovation to solve problems at the municipal level, which strongly impacts the quality of life of citizens and their relationship with their home towns.
Latin America countries share many potentials and difficulties regarding social and environmental issues and regarding the quality of life of their citizens. In this sense, this mini-track invites the submission of papers that address challenges in Smart Cities, including, but not limited to:
– Smart City Cases in Latin America
– Urban Mobility
– Health System
– Education
– Leisure
– Public security
– Public Management and Smart Government

Minitrack 3: MIS/IT/IS in Latin America

Gladys Simpson (

The AMCIS 2020 Spanish, Portuguese, and Latin America track promotes IS/IT/MIS research in and about Latin America. This minitrack opens a space for rigorous and high-quality information systems research in Latin America that is written in English.

Minitrack 4: MIS/IT/IS Research in Spanish

Guillermo Rodriguez-Abitia (

The AMCIS 2020 Spanish, Portuguese, and Latin America track promotes IS/IT/MIS research in and about Latin America. This minitrack opens a space for rigorous and high-quality information systems research that is written in Spanish.

Track Co-Chairs:

  1. Jack D. Becker, Professor IT/IS, ITDS Department, G. Brint College of Business, University of North Texas,
  2. Daniel Peak, Professor IT/IS, ITDS Department, G. Brint College of Business, University of North Texas,

Track Description:
With the increasing success of strategic and competitive information systems in generating business value and gaining competitive advantage, businesses are more and more interested in the successful design, development, deployment, and use of these systems. Submissions to the Strategic and Competitive Use of Information Technology (SCUIT) track may include complete papers and research-in- progress (ERF), and can be conceptual, theoretical, design, empirical, or case studies. Any research that focuses on the strategic and competitive use of IT/IS will find a home in this track.

Minitrack 1: IT Governance and Business-IT Alignment in the Era of Digital Transformation

Wim Van Grembergen (
Lazar Rusu (
Steven De Haes (

IT plays today a key role in digital successfully companies. This calls for a specific focus on IT governance in order to achieve business value from digital investments. On the other hand, business-IT alignment continues to be important for organizations due the strategic benefits brought to organizations and the contribution to the improvement of their performance. Today’s organizations are very committed to engage in a digital transformation journey in order to create business value. Therefore, this requires from organization’s management to focus on having an effective IT governance in their organization that as result will enable business-IT alignment. In the era of digital transformation, we noticed that the research in IT governance and business-IT alignment has continued to growth in importance therefore is still a need to explore new insights into the theories and practices in this research topic.

Minitrack 2: Strategic Impact of Digitized Products

Christian Leyh (
Marko Ott (
Katja Bley (

The phenomenon of the digital transformation of business models, processes, and products has been keeping companies and economies in a constant transition over the last years. In the course of this rapid internal and external transformation, digitized products and services are becoming increasingly important to achieve competitive advantage. A combination of physical products with hardware and software components allows for a new level of control over those products, and for further actions which in turn form the foundation for new digital services. Although this development is at its hype, highly relevant and future-oriented, individual scientific tendencies in the field are only slowly being explored. There is a strong need for additional research investigating what strategic impact digitized products and services firms have on businesses, how to achieve and maximize it, and finally how to uncover opportunities as well as challenges offered by digitized products and services.

Minitrack 3: IT-Enabled Information Management Capability (IMC)

Bidyut Hazarika (
Mariana Andrade (
Utkarsh Shrivastava (

While IT is a relevant factor in firm success, firms’ ability to synthesize information and knowledge is becoming of greater salience in shaping firm performance and innovation. In the present era of breakthroughs in communication, cognitive, and computing capabilities of IT systems, firms must explore avenues for gaining strategic advantage through improved information management. IT-enabled Information Management Capability (IMC) enables firms to respond to rapidly changing market needs, provides resourceful information for better decision making, facilitates flexibility to fulfill more customers’ needs without incurring extra cost, and provides a technological platform for expanding the business. The strategic use of information has already enabled firms such as Amazon, Alibaba, and Facebook to implement new business models, which have deeply impacted the structures of their industries. However, the abundance of data, privacy regulations, and security threats are now compelling firms to rethink how to best utilize IMC.

Minitrack 4: Strategic and Competitive Behavior on Digital Platforms

Michael Wessel (
Annika Baumann (

Digital platforms provide a stage for individuals to engage with each other and exchange a variety of goods and services. Intra-platform competition may arise, as there is a rivalry for limited resources on these platforms. For instance, individuals on social media compete for attention, entrepreneurs on crowdfunding platforms for investments, and sellers on online marketplaces for customers. To attract those limited resources individuals may engage in strategic behavior. Complementor strategies could include the strategic positioning of offerings (e.g., pricing strategies) or opportunistic behaviors towards competitors. Platform providers may use platform governance mechanisms to allow for increasing levels of competition with the objective of expanding the size and variety of its offered goods and services.

This mini-track is open to any kind of submissions both conceptual and empirical papers that employ a variety of quantitative and qualitative methodologies.

Possible topics include but are not limited to:
• Strategic and competitive behaviors of individuals for example on…
o …sharing economy platforms
o …crowdfunding platforms
o …gaming platforms
o …social media
• Inter-individualistic differences in strategic behavior of individuals on platforms
• Factors such as platform governance that may influence intra-platform competition and individualistic strategic behavior
• Opportunistic behaviors used to try to “game” the system
• Adjustment of behaviors after disruptive events on platforms

Minitrack 5: Impact of IT on Strategic Innovation & Competitive Advantage

Abhishek Kathuria (
Jiban Khuntia (
Terence Saldanha (

The role of strategic innovation as a driver of competitive advantage is well established. Information Technology (IT) is a vital element in facilitating innovations in strategy, business models and management practice. Thus, IT-enabled strategies, IT-enabled capabilities and associated information capabilities have emerged as a business imperative to foster strategic innovation and realize resultant performance gains in recent times.

Despite developments in practice regarding the role of IT in enabling several forms of innovation and innovative strategies, literature examining the role of information systems in this process is sparse. This mini-track solicits studies that examine nuances associated with leveraging IT for innovation, competitive advantage, and firm performance. Although the focus is on studies at the firm level, studies at the individual, team, group, or industry levels are also welcome. Papers in this mini-track would explore how IT enables any or several innovative strategies for firm performance.

Minitrack 6: Implications of Affordance Theory for Digital Strategy and Innovation Research

Suchit Ahuja (
Naoum Jamous (

We have seen the emergence of various streams of literature that examine how innovation is fostered by affordances that are created by digital technologies such as Social media, Mobile applications, Analytics, Cloud computing, and the Internet of Things (SMACIT). An affordance is “the potential for behaviors associated with achieving an immediate concrete outcome and arising from the relationship between an object and a goal-oriented actor or actors”.
Technology affordance theory is used to study implications of digital technologies for innovation processes and practices Nonetheless, there is lack of comprehensive understanding of “how to use and apply affordance theory”. Entrepreneurs leverage ecosystem-wide digital affordances and depend on the affordability, accessibility, and availability of the offered services and technologies to drive innovation.
We seek papers that contribute to and extend our understanding and applicability of affordances theory within innovation ecosystems, and, which further illustrate the importance of affordances in creating innovative outcomes.

Minitrack 7: Renewed Focus on IT Deliverables: Strategic IT Service Management (ITSM) Metrics

Ahmad Alibabaei (
Naoum Jamous (

ITSM is a customer-focused approach to delivering IT in the contemporary corporation. ITSM can strengthen customer relationships, enhance customer understanding of the services provided, and consistently deliver customer value. Although ITSM is not new (origins in Information Technology Infrastructure Library [ITIL]), it is regaining importance as CIOs struggle to increase the relevance of IT to both its internal and external customers. ITSM-oriented leaders generally employ a framework that defines the relationships of IT technical resources to the services demanded by their users as well as defines the actual business services that they provide. Rigorously employed service terminology (ITIL, Version 4) clarifies the service to both the customer and the service provider, delineating service offerings, service features, providers, limitations, exclusions, eligibility, duration, cost, and service levels. This mini-track also focuses on theoretical approaches to providing strategic IT services, alignment of IT service deliverables with the corporate strategic plan, and best practices.

Minitrack 8: General Strategy: All Other Strategic Uses of IT/IS Topics

Matthias Goeken (
Jiban Khuntia (

Studies related to the strategic and competitive uses of IT and IS that are not easily classified into one of the above mini-tracks will find a potential home here. This mini-track welcomes both theoretical and practice-oriented studies at the firm, individual, team, group, or industry level. This general category mini-track serves as a venue for the widest possible range of research methodologies, including empirical, case study, conceptual, and/or simulation models.

Track Co-Chairs:

  1. Padmal Vitharana, Syracuse University,
  2. Arturo Castellanos, Baruch College,
  3. Jon W. Beard, Iowa State University,

Track Description:
Systems analysis involves examining business problems (opportunities) and identifying possible solutions, whereas systems design includes the identification, specification, and implementation of an information technology solution. The combined field of Systems Analysis and Design (SAND) deals with all issues related to the development of systems and, as such, is of central importance to the Information Systems discipline, including understanding how businesses can create value with new
digital technologies. The SIGSAND track provides a forum for discussing research related to systems development tools, methodologies and other activities throughout the systems development life cycle (SDLC). This includes requirements determination, modeling techniques and languages, agile systems development practices, empirical evaluation of analysis and design methods, user involvement in systems development, open source development, design of systems architecture, and other technical and organizational issues in systems development.

Minitrack 1: Contemporary Issues in DevOps and Agile Development

Sridhar Nerur (
Venugopal Balijepally (

It is fair to say that agile methodologies – in some form or manner – have been widely accepted in industry. We are farther along in our understanding of various aspects of agile development, including but not limited to its adoption, adaptation, scalability, social aspects, project management, distributed development, and enterprise agility. However, the emergence of new technologies, the increase in regulatory requirements, and the enormous changes that have occurred in the development landscape present opportunities for new areas of research. For example, the advent of DevOps and its interplay with agile has scarcely been empirically investigated. Likewise, agile methodologies appear to be a natural fit for Business Analytics projects. Yet, there is not much empirical research on their efficacy on such projects. This mini-track provides a forum for researchers to address fundamental issues regarding DevOps and agile development practices as well as contemporary topics raised by its widespread acceptance and use.

• Agile versus traditional project management
• Agile methods in Business Analytics/Dashboarding applications
• Knowledge Management in agile development
• Agile methods – theory versus practice
• Decision-making and governance issues in agile development
• Self-organizing principles/practices of agile teams
• Integrating HCI concepts with agile development
• Economics of agile development
• Role of agile methods in large-scale, mission critical systems
• Scalability of agile projects
• Agile development in regulated environments
• Distributed agile development – challenges, risks, and opportunities
• Lean practices in agile development
• Ability of agile practices to deal with project disruptions
• Theoretical foundations of (agile) software development
• Agile in Open Source Software (OSS) development
• DevOps and agility

Minitrack 2: Modeling Languages, Methodologies, Methods, Techniques, and Tools

Dominik Bork (
John Erickson (
Xin Tan (
Keng Siau (

This minitrack recognizes the important role modeling languages, methodologies, methods, and tools play in SAND. This minitrack provides a forum for researchers, educators, and practitioners working in the areas of modelling language development, use, modification, and evaluation. We are particularly interested in papers that combine conceptual modelling with emerging trends like Artificial Intelligence and in pieces that target the changing role modelling and models can take now and in future.

An objective of this minitrack is to work toward a more standardized set of concepts which would in turn benefit researchers, educators, and practitioners in this field while also considering recent developments in domain-specific conceptual modelling. We welcome empirical, conceptual, theoretical, and technical pieces, and are open to all research methods.

The most promising submissions will be invited for a fast-track to the Journal of Database Management or Enterprise Modelling and Information Systems Architectures – International Journal of Conceptual Modeling.

Track Co-Chairs:

  1. Shu Schiller, Professor, Wright State University,
  2. Gert-Jan de Vreede, Professor, University of South Florida Sarasota-Manatee,
  3. Fiona Fui-Hoon Nah, Professor, Missouri University of Science and Technology,

Track Description:
The goal of the Virtual Communities and Collaboration track is to disseminate research and extend our knowledge and understanding of virtual communities and collaboration. Collaboration is a fundamental part of organizations and organizational partnerships. Following a continuing trend toward globalization,
virtual communities and collaboration are an increasingly important part of organizations. Virtual communities are collective groups of individuals who utilize computer-mediated environments to interact and pursue mutual goals. They can be found in virtual worlds, social media and crowdsourcing sites, among others. Organizations and teams can use computer-mediated environments to improve their processes and outcomes, yet collaboration technologies do not foster value-creation by
themselves. Researchers and practitioners need to address behavioral, social, cognitive, and technical issues. Research areas range from design issues in collaboration systems, sense of community and engagement in virtual communities, to impact of virtual communities and collaboration in domains as diverse as business, education, and government. This track aims to solicit contributions from a range of epistemological and methodological perspectives to extend our understanding of virtual communities and collaboration to enhance the theoretical foundation for research, share important empirical findings related to these venues, and provide guidance to practitioners.

Minitrack 1: Value Appropriation and Creation in Platform-Mediated Collaborative Environments

Chee-Wee Tan (
Eric Lim (
Yijing Li (

Virtual communities have emerged as a game-changing collaboration paradigm that facilitates interactions among individuals, groups, and organizations in the pursuit of mutual goals. As virtual communities reshape the boundaries and structures of human collaborations, comprehending human behaviors in online environments and deriving design considerations for digital services that optimize collaborative practices is imperative for realizing collaboration in the virtual space.

This mini-track provides a forum for the exchange of research ideas and business practices on the interplay of human behaviors and virtual collaborative platforms at the individual, group, organization, and societal levels. It aims to expand our knowledge on how technologies govern and shape human behaviors in virtual communities as well as how such technology-mediated human behaviors, in turn, inform the design of virtual collaborative platforms. We are particularly interested in research that sheds light on how digital services can contribute to value appropriation and creation in platform-mediated collaborative environments.

Minitrack 2: Social Shopping: The Good the Bad and the Ugly 

Gabrielle Peko (
Khushbu Tilvawala (

Many of us have encountered struggles when making shopping choices, having many questions in mind and often seeking answers via various channels. Almost every one of us uses the internet for information, opinions, and discussions to support shopping. How shopping is conducted through collaboration in online social networks (OSN) has not been explored sufficiently in research. Although the usage of OSN is growing rapidly, there is a poor understanding of how OSNs can provide support, influence and manipulate purchase decisions in general. The objective of this mini-track is to obtain insights and develop theoretical understanding on topics and issues related to the influence of OSN on consumption orientated shopping. We seek conceptual, theoretical, and empirical papers that enrich our understanding of OSN and how they support collaboration and influence shopping. Topics of interest include but are not limited to: communities, marketplaces, incentives, tools, technologies, recommendations, influence, persuasion, fraud, deception.

Minitrack 3: Behavioral and Design Issues in Virtual Communities

Xusen Cheng (
Xiangbin Yan (

A lot of research in the information systems discipline comprised of two types of issues: the behavioral issues and the design issues. In virtual communities, human and organizations make use of the technology. Based on theories, the implications of technology are investigated in the behavioral stream. While the process of constructing and evaluating innovative IT artifacts enable design-science researchers to understand the problem addressed by the artifact and the feasibility of their approach to its solution. Behavioral and design science paradigm serve as a complete research cycle in IS research. Therefore, mixed research regarding to behavioral and design science issues is interesting to better understand business problems, online organizational work, evaluation approaches in virtual communities. We aim to welcome research from behavioral issues, design issues or a mixed stream of both to make theoretical contribution and practical implication in the area of virtual communities.

Minitrack 4: Crowdsourcing for Societal Advancement

Timothy Olsen (
Joseph Taylor (
Richard Welke (

Crowdsourcing and collaboration through digital platforms afford large groups of people to contribute to an overarching goal, usually via virtual communities. Today anyone in the world with basic knowledge or resources has work opportunities afforded by digital platforms which link buyers and sponsors with a crowd or community. Though new innovations in these spaces are unveiling regularly, we have only just begun to realize their potential benefits. Inspired by the conference theme of “A Vision for the Future”, this minitrack aims to investigate the high-impact potential of crowdsourcing, the gig-economy, the sharing economy and virtual communities for people, organizations, and societal advancement.

Minitrack 5: Information Processing and Decision Making in Online Communities

Thomas Meservy (
Matthew Jensen (

Online communities consist of individuals who share a common interest and who use the internet to communicate with each other and work together in pursuit of shared interests. Individuals seek out information online for both utilitarian and hedonic reasons. Online forums are one example of a pervasive platform where individuals can submit and receive answers to questions as well as browse the experiences of others. Individuals with questions often turn to these forums, either directly or indirectly (through search engine results), to find answers to problems they face. While research has begun to address utilitarian and hedonic seeking and consumption of information, there is still much left unknown. This mini-track focuses on research related to understanding information processing and decision making in the context of online communities. The following is a list of sample topics (non-exhaustive) that would be a good fit for this mini-track:
– How individuals search for, filter, or adopt online information
– Online decision making processes
– Cognitive processing related to consumption of online information
– Validation of online content
– Community based cues
– Evaluation of different cue types (e.g., upvotes, star ratings)
– Design elements of tools to support online communities
– Crowdsourced knowledge
– Approaches to increase contributions/engagement
– Novel approaches to support online communities

Minitrack 6: Virtual Collaborations for Knowledge Sharing and Learning

Brenda L. Eschenbrenner (
Xiaofeng Chen (

Virtual collaborations can facilitate knowledge sharing and shared understanding to support learning and training. It also provides opportunities to interact with experts or peers to facilitate learning. Virtual environments provide platforms for individuals to collaborate and acquire information in a variety of domains. These environments present new channels to educate others on various topics, as well as learn about a particular domain from others’ knowledge and experiences. Organizations are utilizing virtual collaborations to support knowledge sharing with existing and potential customers, stakeholders, partners, and employees. However, concerns, such as privacy-related issues and performance issues of virtual collaborations, also arise with virtual environments.

This minitrack seeks to explore opportunities and issues associated with virtual collaborations for knowledge sharing and learning. We encourage paper submissions that study the development, use, and assessment of virtual collaborations for knowledge sharing in learning and training contexts from various perspectives (e.g., individual, organizational, and international).

Minitrack 7: Fake News, Rumors and Other Unintended Consequences of Engagement in Virtual Communities

Vikas Jain (
Vishal Midha (

Virtual communities enabled by social media are providing new opportunities for people to engage with each other. Recently, such engagements have been exploited to spread fake news, rumors, biased reporting, or for promoting unsupported viewpoints. Such interactions have the potential to significantly influence the discourse of social, political, moral, or economic debate. It cannot be denied that virtual communities hold a lot of potential for beneficial and positive engagement among the community members but there is a need to examine some of these unintended consequences prevalent in virtual communities.

The objective of this mini-track is to provide a forum for discussion and presentation of original research highlighting some of these unintended consequences and subsequent challenges/or solutions to deal with them. We seek papers that address nature of unintended consequence of engagements in virtual communities from a theoretical, conceptual, or empirical perspective. Both quantitative and qualitative studies are welcome.